Unlike previous research which adopts simultaneous measures to examine customers’ satisfaction with the entire online shopping experience, this study examines two important stages of online buying behavior: ordering and fulfillment. The explicit consideration of the two stages acknowledges the fact that in an online environment, the two stages are distinct and there is a delay between the time ...

This paper explores the possibility for software companies of getting a CMMI certification of their processes by applying agile practices. For this purpose, starting with CMMI maturity level 2 generic goals and practices, we analyze the applicability of a series of agile methods, identifying their individual or combined contribution in the fulfillment of each process area. The main result of th...

In this paper, we consider business process management for a certain business process of telecom companies. Generally, business process management is the management of flow of business activities in an effective and efficient way. If companies have effective and efficient business management process, that is a strong weapon for those companies in this fast changing business environments. This p...

This paper presents a method for modeling the dynamic behavior of harbor supply chains by applying multi-agent systems, and evaluating strategic and operational policies of the harbor supply chain by applying simulation. In views of the order fulfillment, this paper considers the order fulfillment process which starts with receiving orders form the customers and ends with having the finished go...

We developed a gift-giving task requiring children to identify their mother's desire, when her desire differed from theirs. We found a developmental change: 3- and 4-year-olds performed more poorly than 5-year-olds (Experiment 1). A modified version of this task (Experiment 2) revealed that 3-, 4-, and 5-year-olds whose desires had been fulfilled chose an appropriate gift for their mothers sign...

Two studies investigated whether need fulfillment within relationships moderates the associations of attachment anxiety with relationship commitment and persistence. The authors hypothesized that individuals who experience low attachment anxiety would exhibit declining commitment and increased risk of breakup if their partner failed to meet their core psychological needs, whereas individuals wh...

Little is known about the effects of the level of fulfillment of the IT professional’s psychological contract on their innovative work and organizational citizenship behaviors. Using psychological contract and social information processing theories, this article proposes to answer the research question: How does the level of fulfillment of the IT professionals’ psychological contract affect the...

The rise in online and multichannel retailing has pushed retailers to give increased attention to their order fulfillment operations. We study “chaotic storage” fulfillment systems in which dissimilar items are stored together in a single location. This necessitates a searching task as part of the picking process which has not been previously studied. We show that pick times increase by as much...

Framework based application development is increasingly being adopted by software organizations. Frameworks provide reuse of both software design and code, and supply more trustable applications, as the components used to implement them have been previously tested. However, version control is more problematic than in conventional software development, as it is necessary to control both the fram...

The successful practice of OSS leads to the intuition that integrating online software engineering community into the value chain of software company may be a solution to access qualified workforce and to reduce product cost. The emerging practice of crowdsourcing offers a potential solution for this attempt. Adopting an action research approach, the researchers collaborated with a software com...