The rise and development of O2O e-commerce has brought new opportunities for the enterprise, and also proposed the new challenge to the traditional electronic commerce. The formation process of customer loyalty of O2O e-commerce environment is a complex psychological process. This paper will combine the characteristics of O2O e-commerce, customer's consumer psychology and consumer behavior char...

We have examined standards required for successful e-commerce (EC) architectures and evaluated the strengths and limitations of current systems that have been developed to support EC. We find that there is an unfilled need for systems that can reliably locate buyers and sellers in electronic marketplaces and also facilitate automated transactions. The notion of a ubiquitous network where loosel...

This paper introduces research being carried out into the measurement of the quality of e-commerce systems. Considerable work has been done on software metrics in the last few decades but e-commerce specific metrics seem only applicable to already deployed systems. It is proposed that a set of metrics is needed, which can be applied from the earlier stages of E-Commerce system development to im...

The intent of this paper is to capture the gradual unfolding of business-to-business (B-to-B) e-commerce adoption in small and mediumsized enterprises (SMEs). Empirical evidence was gathered in three separate but complementary phases: first, a pilot study to identify and validate metrics for B-to-B e-commerce adoption; second, an e-survey to gain an in-depth understanding of B-to-B e-commerce a...

The business models in business-to-business (B2B) e-commerce and their effectiveness have been a major topic of research in recent years. Due to the variety of existing models, it seems difficult to find a widely accepted categorization that can be analyzed and assessed. An indepth study that provides a process-based approach to B2B e-commerce is presented and illustrated with examples from ind...

This paper, which is based on network effect theory, focused on the key factors of two-sided network construction and e-commerce ecosystem formation in a big data environment. It takes six e-commerce companies as a research case and suggests how to improve the timing and spacing of service precision and business credit, reduce the experience gap between online and offline commerce, increase the...

nowadays, world wide web has become a popular medium to search information, business, trading and so on. various organizations and companies are also employing the web in order to introduce their products or services around the world. therefore e-commerce or electronic commerce is formed. e-commerce is any type of business or commercial transaction that involves the transfer of information acro...

Ontology is an essential element for the agent system. The agent can share its knowledge and communicate with each other with it. As the agent system is more widely applied, the importance of ontology is increasing. Though there were some approaches to construct ontology, it was too far to satisfy practical needs. In this paper we have constructed an Ontology Server, which provides ontology ada...

Redress refers to a process offering consumers access to internal complaint handling procedures and services to resolve disputes that occur during e-commerce transactions. The roles and types of redress have received much attention, particularly in offline business where the focus is largely on traditional litigation procedures. This paper focuses on the types of redress procedure consumers hav...