This paper examines key drivers of consumers’ intention to continue using business-to-consumer e-commerce services. Multiple theoretical perspectives are synthesized to hypothesize a model of continuance behavior, which is then empirically Ž . Ž . tested using a field survey of online brokerage OLB users. Salient results include: 1 consumers’ continuance intention is determined by their satisfa...

We propose that e-marketplace sellers’ performances are shaped by how sellers deploy signals. Recent research on the signal-performance relationship proposes variety of signal attributes to create a more robust link. However, few of them explore the role of the signaling strategy, let alone empirically testing its effect. Drawing on signaling theory and literatures on strategic management, we a...

Under electronic commerce, how to raise the consumers’ degree of satisfaction and gain the consumers’ loyalty have become the key factor relating with whether e-commerce enterprise can survive, so it’s vital to evaluate status of customer satisfaction for B2C Electronic-Commerce Enterprise . According to the investigation result by internet, this paper brings forward the indicator system of cus...

Workflows (Wfs) are a major enabling technology for ecommerce. In our research, a Combined Negotiation (CN) is modeled and enacted using Wf technology. The modeling task captures the sequencing of the individual negotiations as well as the dependencies between them, and the enacting task runs the model. A CN support system (CONSENSUS) is used by the user to perform both tasks. Supporting dynami...

An important line of research on global information management examines the effects of national culture on IT development, operations, management and use. This paper argues that global information management researchers should not lose sight of structural conditions related to business-to-business and business-to-consumer ecommerce activity. Structural conditions are physical, social and econom...

Dr. Jörg Lübcke has been the managing director of Burda Digital GmbH since 2010. The business area Digital of Hubert Burda Media combines the strategic Internet activities of the Group. It includes e-commerce companies andmarketing platforms, as well as companies in direct marketing, customer management, referral platforms as well as social media and corporate venture investments. The share of ...

There is a growing number of e-Government portals and solutions available today. But what the users lack in particular is a customised assistance – help that meets the individual situation and competence [13]. In this paper, a system called Webocrat will be presented as an attempt to shift e-Government portals toward this direction, providing knowledge management strategy as its basis [11]. The...

Currently, Business-to-Consumer Electronic Commerce, Business-to-Business Electronic Commerce and Electronic Business are widely adopted as new strategies to gain more business advantages over the competitors. Nevertheless, the success in deploying such electronic business applications does not rely only on business contribution but involves many business factors as well. The purposes of the st...

In modern organizations, knowledge is the fundamental basis of competition. In the new context, two major factors determine the future survival or success of organizations: electronic commerce and the knowledge from customers. Thus, the goals of the research were figured out, and investigating the relationship and application of customer’s knowledge management in gaining competitive advantages ...

In seeking to establish a virtual organisation of globally distributed partners to rapidly undertake a particular business opportunity utilising e-commerce tools, trust between the participants and trust in the technology is needed. However, this normally takes time to develop, so a model that considers how risk is assessed in the development of trust is extended to make joint comprehensive ris...