the purpose of this paper is to identify the factors of customer satisfaction in export development bank of iran (edbi). in this study, purposive sampling technique was employed to recruit 50 customers classified as government service holder, private service holder and businessmen from all edbi branches. we have done kaiser-meyer-olkin measure of sampling adequacy, bartlett's test of sphericity...

The introduction of eGovernment services and applications leads to major changes in the structure and operation of public administrations. In this paper we present current work in progress in Italian eGovernment projects aimed at the analysis, development, deployment and evaluation of tools and environments to support the people who design, develop, use and evaluate eServices to citizens.

We develop models of automated E-commerce techniques, which predict the economic outcomes of these decision mechanisms, including the price attained by a good and the resulting income per unit time, as a function of the rate at which bidders provide the bids and of the time taken by the seller to decide whether to accept a bid. This paper extends previous work in two main directions. Since auto...

Services have emerged as major economic activities in Taiwan in recent years, since more than 70% of GDP in Taiwan is generated by service sectors. Nevertheless, knowledge of service innovation remained under-explored. To address this research gap, this study proposed the concept of “Service Innovation Readiness” based on expert interviews of five service industries (Department Stores and Retai...

This paper addresses the dynamic nature of business model design in the online services business. It particularly focuses on revenue models as a critical driver for mobilizing the dynamics of business models in high-velocity market environments. It argues that a dynamic revenue model design should be a fundamental strategic practice especially for online services that face significant market an...

How does a vendor’s explanation to negative online consumer reviews influence consumers’ trust in the vendor? Little understanding is available in either service recovery literature or ecommerce literature. In the online environment, a vendor’s response to customer complaints is often posted on a website and examined broadly by consumers including complainants and potential consumers. This is d...

E-commerce is an increasingly significant part of the global economy. Users of E-commerce Web sites often have high expectations for the quality of service, and if those expectations are not met, the next site is only a click away. A number of performance problems have been observed for E-commerce Web sites, and much work has gone into characterising the performance of Web servers and Internet ...

The purpose of this article is to highlight the limitations and drawbacks of existing knowledge about e-service quality and e-service user acceptance. To overcome these limitations we will propose some solutions. An extensive review of relevant literature has shown that a lot of research has already been conducted in this field. However, there is still a gap between the percentage of existing e...

In this paper we explore the ethics of business-to-business electronic commerce, with a focus on the banking sector. A case study of online foreign exchange developments at an investment bank is used to help illustrate some key moral issues. Important areas identified for further research include freedom of choice, trust and transparency of business-to-business transactions and limits to respon...