Prior research on the interplay between service innovation, strategic orientation, and business performance is limited. This study tests a conceptual model which hypotheses mediating effects of Walker and Ruekert’s (1987) strategic orientations on the innovation-performance relationship. The sample consists of 1413 business services or consumer services providers in eleven countries. In general...

present article focuses on service failure and recovery in the online shops in iran. the article investigates interaction between service failure and online shops readiness for service recovery and resulting impact on customer reaction. the data was collected by an e-questionnaire from 615 iranian online shoppers. the findings suggest, although many online shops are severely breaching few funda...

Introduction: To get updated, nurses need to attend in-service training courses. E-learning is a promising solution for providing courses to busy nurses in teaching hospitals. This study aims to evaluate the readiness of teaching hospitals for e-learning implementation specialized for nurses' in-service trainings. Methods: This descriptive-analytical survey was carried out in Bandar Abbas (Ira...

The NHS’s response to the covid-19 pandemic has shown how necessity can be mother of innovation. Although plenty gone wrong in national policy,1 and while frontline services have experienced considerable difficulties,2 crisis also accelerated enabled adoption some practices we might actually like keep. Telephone online consulting : Infection control measures left us with no option but make far...

Il documento descrive una proposta per la rappresentazione degli e-Service con riferimento alle caratteristiche di adattabilità e transazionalità Data 04/11/2003 Tipo di Prodotto Rapporto 2.1.1 Stato Bozza Unità responsabile Polimi Unità coinvolte Polimi, Roma1, Brescia Autore da contattare Barbara Pernici Versione 1.0

Business model innovations (BMIs) are one of the key activities organizations must undertake to survive and thrive. As information systems (IS) penetrate more and more aspects of life, they become an important factor affecting both the process and the outcome of business model innovations. The increased importance of IS in a growing number of industries has led various researchers to focus on e...

INTRODUCTION The market for logistics services is characterized by changing customer demands regarding quality and higher service levels (Wagner 2008) (e.g. just-in-time delivery). An increasing number of customers requests for new and valuable services (for instance the provision of real-time data by using of Tracking & Tracing Systems (Arndt 2008)). Therefore, the competitiveness of Logistics...