Sustainability and social responsibility are goals that currently aimed for by companies, entities institutions as well national international agendas. In a globalized highly connected world, the achievement of both must be pursued. This means more than mere compliance with agendas approved agencies; it all these entities, each in their own field area responsibility, become co-responsible socia...

This paper discusses the different quality concepts and strategies implemented, since 1996, by a governmental specialized library – the Information Unit of the General Secretariat of the Portuguese Ministry of Education, and suggests specific characteristics of how learning of client –centred methodologies is related to Knowledge Management and Competences Management. The Information Unit’s qua...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

Although there has been significant research on both project success criteria and critical success factors for projects, there has not been a concept defined that can link the two. This while the need to relate critical success factors to project success criteria is identified in both theory and practice. The Project Excellence Model, described in this paper, is adapted from the EFQM-model and ...

Leadership is one of the most important areas of discussion in providing direction and guidance to organizations. This is where leaders are said to give life to the organization and their decisions, strategies and methods spell success or failure for the entire system. Among the tools suited to the investigation of leaders’ behavior and decisions is the System Dynamics methodology, in which it ...

The UK construction industry at its best is excellent. Nonetheless there is a deep concern that the industry as a whole is underachieving. Problems such as low and unreliable profitability, a lack of research and development, a shortage of skills, usage of tender price evaluations, and a fragmented industry structure, are widely recognised by the industry. These problems must be tackled in orde...

It is challenging to enhance quality of e-learning. We based the quality assessment on the EFQM and the Kirkpatrick models. We built our own SEVAQ quality model on which we based our multi-functional selfevaluation questionnaire. We focused and limited ourselves on the valuable learners feedback. Our questionnaire is structured around the 3 main criteria: the enabling learning resources, learni...

Over the last few decades, TQM has gained substantial institutional value and has become the accepted way of performing and managing activities in organisations. Underpinning the principles of TQM philosophy, various quality awards / business excellence models have been established. A large number of studies exist which confirm the positive correlation of TQM with organisational excellence. The...