Future e-business models will rely on electronic contracts which are agreed dynamically and adaptively by web services. Thus, the automatic negotiation of Service Level Agreements (SLAs) between consumers and providers is key for enabling service-based value chains. The process of finding appropriate providers for web services seems to be simple. Consumers contact several providers and take the...

Advances in healthcare information technology have enabled new models for electronic delivery of healthcare services. In this article, we present the case of electronic delivery of radiological services and describe the market-based and technological factors that have led to the development of Internet-based service models for flexible delivery of radiological services. Specifically, we describ...

Current measures of service quality do not adequately capture customers' perceptions of service quality for highly service oriented technical products. This study explored the usefulness of several scales in measuring the service quality of electronic goods retailers. A promising modified scale was generated by factor analysis on the data collected.

lectronic banking has emerged as the most lucrative and cost effective service in electronic commerce. While the movement of the major banks and financial service providers towards the digital channels, the future scope of online presence appears highly optimistic. Besides offering major banking services through this mode, the banks and financial service providers get platform to maintain direc...

Electronic contracts (e-contracts) usually describe cross-organizational business processes defining electronic services to be provided and consumed as well as constraints on service execution such as, for instance, Quality of Service (QoS). Due to market dynamism, it is common that organizations involved in a cooperation need to do some adjustments in a pre-established e-contract. These change...

Data management and transaction processing are essential in supporting advanced time-critical applications. In many of these applications, security is another important requirement. Security is especially critical in electronic commerce applications where databases often maintain and provide sensitive information. In electronic commerce, service providers are sensitive to the needs of the clien...

This chapter has a dual purpose: (1) to describe and systematise the state of the art of literature examining the quality of electronic service or e-Quality, and (2) to indicate possible routes for future investigation. Large growth potential is forecast for the provision of products and services via electronic channels (mainly, the Internet) (e.g. Evanschitzky et al. 2004). There is also ample...

This paper reports a case study of end-user control in delivery of Web-based electronic services. The case study concentrates the adoption of a Web-based electronic system being implemented in processing student’s admission applications on a Web site. The end-user’s control interface provides information on the detail existing in the Web-based electronic service. This insight into end-user synt...

The paper evaluates the application service provider (ASP) business model. It draws from a large scale research program funded by the European Union and Engineering and Physical Sciences Research Council (EPSRC), into the emerging ASP industry where software is delivered as a service, priced on a per-seat, per month basis. Tracking a taxonomy of ASPs (pure-play, vertical, horizontal, enterprise...

patient satisfaction is one of the sensitive indicators in determining the effectiveness of service rendered in hospitals. the study focus on comparing the health care services of  two cardiology based corporate hospitals in hyderabad, andhra pradesh, india. the data for the study was collected through a questionnaire consisting of two sections. an attempt has been made to elicit the informatio...