$EVWUDFW: This paper presents an open framework for the analysis of security requirements of business processes in electronic commerce. The most important dimensions of the framework are security objectives (confidentiality, integrity, availability, accountability), the phases of and the places/parties involved in the process. The approach is of open nature so that it can be adapted to the hete...

The advent of internet has led to the application of electronic services in enhancing the customer relationship management. E-CRM integrates IT in internal organization in executing the marketing strategies. The current issue facing the E-CRM is determining the number of customers that are responsive to the e-commerce application. Furthermore, a huge number of customers are continuously becomin...

The Internet/World Wide Web (Web) is a critical medium for the sharing of business information between retail firms and their customers (business-to-customer or B2C). Although electronic commerce (e-commerce) has received considerable research attention, little research has examined the effect of e-commerce’s Web presentations on retail customer shopping experiences. This twophase study explore...

With current projections regarding the growth of Internet sales, online retailing raises many questions about how to market on the Net. While convenience impels consumers to purchase items on the web, quality remains a significant factor in deciding where to shop online. The competition is increasing and personalization is considered to be the competitive advantage that will determine the winne...

To bridge the research gap on the issue of metacognition in the IS research, this study examines consumer’s metacognition in the context of B2C e-commerce. Especially, focusing on the e-commerce solution in terms of Electronic Product Catalogs (EPCs), this study attempts to investigate the effect of the IT artefact on consumer’s metacognition in online shopping. From the perspective of cognitiv...

At the moment, there are very few Internet users who shop on the net with complete confidence. This is partly due to the continuing shortcomings of online electronic shops. Lack of information and a clear protection of data policy, as well as financial, operational and security risks are some of the reasons cited by users to explain their lack of confidence in shopping on the net, according to ...

This study looks at the role that social factors play in a consumer’s decision to purchase goods or services online. Of particular consideration to this research is the Australian electronic grocery shopping (EGS) industry. Social factors have been found to play a part in technology adoption studies. This research looks at EGS as a technological innovation, and attempts to assess the priorities...

In the present scenario, electronic shopping has become a trend which is easy and time-saving. Such convenient services on web and the products provided by sellers are trustworthy or not are very important for buyers to know. Seller can even increase their product rating by acting as a buyer or can decrease the rating of his competitor’s product. Also a buyer can also give the wrong feedback. S...

Electronic commerce refers to all commercial transactions based on the electronic processing and transmission of data, including text, sound and images. This involves transactions over the internet, plus electronic funds transfers and Electronic Data Interchange (EDI). Onone level, electronic commercebegan in themid-1800s,when thefirst contract was entered into using the telegraph or telephone....