Employees sometimes engage in uncivil behavior in the workplace. We ask (a) How commonly do customers witness an employee behaving uncivilly? (b) What negative effects does customers’ witnessing of an employee’s uncivil behavior have on customers and firms? (c) Why do these effects occur? The results of three studies suggest that it is not uncommon for customers to witness an employee behaving ...

This research aims to explain how training impacts Employee Performance through Retention at the main office and Afdeling puring employees of PT. Perkebunan Nusantara XII Kertowono Garden. Using quantitative research, a saturation sampling technique, questionnaire collect data from 67 as respondents. was processed by using SmartPLS 3.0 software. The results study revealed that has positive sign...

Emotional intelligence, an essential factor responsible for determining success in life and psychological wellbeing, seems to play an important role in taking the ethical decision making. Research work, why emotional intelligence is important in decisionmaking now a days? To check and analysis, how the emotional intelligence effect on employee’s productivity? The behaviours associated with emot...

Small and micro enterprises have a decreasing participation in vocational education and training. There is a real need to engage them in developing a positive attitude towards training. The BOOST (Business perfOrmance imprOvement through individual employee Skills Training) project will integrate outcomes from two previous projects (BECOME and ROLE), in order to develop associated methodologies...