BACKGROUND It has for years been discussed whether practice staff should be involved in patient care in general practice to a higher extent. The research concerning task delegation within general practice is generally increasing, but the literature focusing on its influence on general practitioners' and their staff's job satisfaction appears to be sparse even though job satisfaction is acknowle...

BACKGROUND A patient's satisfaction with a consultation may be influenced by many factors relating to both patient and doctor. AIM This study set out to examine the effects of emotional disturbance and its detection on general practice patients' satisfaction with the consultation. METHOD A prospective study involving 893 adult patients attending 12 general practitioners in Glasgow was carri...

Constraints, in various forms, are ubiquitous to design problems. In this paper, we provide a formal characterization of a generalized constraint satisfaction problem (CSP) that can be used to model many types of design/planning problems, and the architecture of an imlemented reasoning system for solving this problem. The architecture includes a truth maintenance system (TMS) which is specifica...

The north west England faculty patients' liaison group, supported by community health councils and family practitioner committees, surveyed patients' perceptions of accessibility to general practitioners in seven districts in 1985 and 1986. Findings on appointment systems, telephone access and out-of-hours calls are compared with those from other surveys. The results show that patients' satisfa...

Interviews conducted with 81 patients after their initial visit with trainee general practitioners in the UK indicated that patient satisfaction was associated with 3 factors: 1) the patient feeling understood, 2) the patient actually telling the doctor what he or she wanted from the visit, and 3) increasing age of the patient. Satisfaction was not associated with the patients' feeling improv...

OBJECTIVE To identify sources of job stress associated with high levels of job dissatisfaction and negative mental wellbeing among general practitioners in England. DESIGN Multivariate analysis of large database of general practitioners compiled from results of confidential questionnaire survey. Data obtained on independent variables of job stress, demographic factors, and personality. Depend...

Increasing evidence from the empirical economic and psychological literature suggests that positive and negative well-being are more than opposite ends of the same phenomenon. Two separate measures of the dependent variable may therefore be needed when analyzing the determinants of subjective well-being. We investigate asymmetries in the effect of income on subjective well-being with a single-i...

OBJECTIVES The authors examine how patient satisfaction with health care providers relates to either the individual characteristics of respondents or the characteristics of health care providers and the structural setting in which they work. METHODS Measures of three dimensions of patient satisfaction with the general practitioner (GP)--accessibility, interpersonal relationship, information g...

BACKGROUND There is concern about the morale of general practitioner registrars. There may be stress-provoking factors that could be avoided or minimized. AIMS The aims of the study were to assess the sources of stress and job satisfaction of general practitioner registrars, to compare registrars' job satisfaction with that of established principals using a recently published survey and to id...