A prototype method to assist the evaluation process of an Information and Communication Technology (ICT) network system in health care service to improve QoS is presented . Integrating the planning process, Information Technology (IT) provision and simulation with network modeling, through Optimization Network Engineering Tool (OPNET) p latform, data analyses techniques and interactive multi-cr...

PURPOSE The main purpose of this study is to define healthcare quality to encompass healthcare stakeholder needs and expectations because healthcare quality has varying definitions for clients, professionals, managers, policy makers and payers. DESIGN/METHODOLOGY/APPROACH This study represents an exploratory effort to understand healthcare quality in an Iranian context. In-depth individual an...