In Central Lombok Regency, the hotel tax is one of highest incomes contributing to Regional Original Revenue. A a on services provided by hotel. This research aims estimate nonparametric kernel regression curve revenue data in Lombok. The method used analysis with seven functions. results Generalized Cross Validation (GCV) criteria, optimal bandwidth values ​​generated functions have varying va...

With the rapid development of information technologies, several businesses are in the process of setting up web portals. The main objective is to offer their Web services thus, a large community of users can browse, select, and trigger to satisfy their needs. Also known as E-services [1], services1 can be composed into high-level business processes. People wishing to prepare their summer vacati...

A composite Web service, such as arranging a travel to a conference, can be viewed as a project team that is comprised of several members who want to collaborate in order to accomplish a specific goal. In this work, we propose an algorithm for searching a social network of Web services in order to select an effective set of Web services that can collaborate in order to attain the main goal of t...

In this paper a new hotel revenue management model is proposed to provide hotel managers with a flexible and efficient decision support tool for room revenue maximization. The proposed system is composed of an advanced room demand forecast model and an optimization model that takes group reservations into account. The system also allows for expert intervention to update system parameters and ou...

The hotel industry in Singapore is an important part of the hospitality and tourism infrastructure and a strategic part of Singapore’s growth story. Hotels are primarily viewed as a service industry with intangible areas of guest experience and service levels. The research objective of this paper is to better understand the hotel guest satisfaction and the areas that hotel management can change...

With hundreds, even thousands, of hotels to choose from at every destination, it's difficult to know which will suit your personal preferences. Expedia wants to take the proverbial rabbit hole out of hotel search by providing personalized hotel recommendations to their users. This is no small task for a site with hundreds of millions of visitors every month! Currently, Expedia uses search p...

A lot of effort has been made in the last decades to reveal, which hotel attributes guest care about. Due to the high costs that are typically involved with investments in the hotel industry, it makes a lot of sense to study, which product components the travellers appreciate. This study reveals that hotel attribute research turns out to be a wide and extremely heterogeneous field of research. ...

This study assesses the influence of managerial responses to online customer reviews on product sales. We leverage a natural experiment provided by two online travel agencies. Both agents allow customers to post reviews on hotels, but only one of the travel agents allows hotel management to post managerial responses. Using a difference-in-difference approach, we find that managerial responses h...

Although there is considerable interest in the advance bookings model as a forecasting method in the hotel industry, there has been little research analyzing the use of an advance booking curve in forecasting hotel reservations. The mainstream of advance booking models reviewed in the literature uses only the bookings-on-hand data on a certain day and ignores the previous booking data. This emp...

Using an Importance}Performance Analysis (IPA), this paper examined business and leisure travellers' perceived importance and performance of six hotel selection factors in the Hong Kong hotel industry. The six hotel selection factors identi"ed were: Service Quality, Business Facilities, Value, Room and Front Desk, Food and Recreation, and Security. Both business and leisure travellers held the ...