User training courses are considered a necessary component in the implementation of information systems. Training is considered to develop user competence to ensure the system is effectively utilised in the organisational context. Training is often supplemented with a phone or e-mail hot-line to help solve glitches not covered by the trainer. Research has shown that this has not always been an ...

in this study, the relationships between human resource practices (hrps), firm performance (service quality), and the mediation effects of employees’ abilities were examined. to assess the relationships between variables, before evaluating the fitted structural model, the measurement model was defined to verify that the measurement variables used to reflect the unobserved constructs do so in a ...

This article focuses on how confession operates in contemporary discourses on reflective practices. By revisiting and mobilising Foucault’s genealogy of confession in relation to how reflective practices are mobilised in an in-service training programme for health care assistants (HCA) in elderly care, it is argued that the HCAs are shaped as their own confessors. It is further argued that we n...

Nursing is a dynamic profession that is subject to rapid changes in health care provision, hence the need for in-service training programmes for nurses. Newly employed registered nurses require in-service training in order to update them regarding the latest developments in nursing practice. The researcher noted that some newly appointed registered nurses were not competent in all aspects relat...