Interlibrary loan and document delivery (ILL/DD) is an essential service provided by academic libraries to support research activities, publication programmes. ILL/DD capitalises on resource sharing or library networking providing materials that are not available at the host library. The Lean Six Sigma method was applied identify root problems. A construction of a web-based system branded as “R...

This study examined the effectiveness of information service delivery through marketing library resources and services. A descriptive survey design was used for with a population 119 staff. Complete census adopted as entire study. The instrument data collection structured questionnaires. In analyzing data, statistics such percentages, mean frequency tables were used. findings showed that servic...

Today, many types of libraries provide interlibrary loan (ILL) and document delivery services. With a developing increase in the need for these services, even libraries that typically have not provided them in the past have evolved to accommodate their users. Author Emily Knox states in the preface that " interlibrary loan and document delivery services are critical to today's library service "...

Globalization is closely connected with the process of transition to a common information space. Libraries take an active part in this process. They, thanks development cooperation, can use international experience, evaluate their activities and achievements, identify problems, improve professional level library specialists participate new concepts for business culture general, intensify intera...