The purpose of this study is to identify Knowledge Management (KM) dominant success factors in an academic institute. In today’s competitive business environment, KM is increasingly recognized as a significant factor in gaining a competitive advantage. To obtain such competitive advantage, companies must know how to manage organizational knowledge effectively and optimize the knowledge processe...

Knowledge management (KM) is the name given to the set of systematic and disciplined actions that an organisation can take to obtain the greatest value from the knowledge available to it. Knowledge management has received increasing attention from 1990. For a few years, it was the next big thing after business process reengineering and total quality management. This paper describes and compares...

This study aims to examine the multi-dimensional relationship of total quality management (TQM) and knowledge management (KM) in both service and manufacturing firms in Malaysia. Six key practices of TQM originated from the Malcolm Baldrige National Quality Award (MBNQA) were chosen; whereas the KM elements were made up of knowledge acquisition, distribution and application. Data were gathered ...

Despite the increasing knowledge management (KM) awareness and interest among academia and industry, a very diverse range of views and perceptions still exists. There is a need to appreciate the issues and concerns surrounding KM research and implementation among communities of researchers and practitioners. Our research aims to provide a deeper empirical insight of practitioners in terms of th...

This is a conceptual paper offering an approach to apparent practitioner and academic dissatisfaction with the field of Knowledge Management (KM). Discussing definitions of knowledge, the drivers for its value as an organisational resource and comparing these against definitions of Knowledge Management, this paper suggests a divergence between operational needs and KM as the medium for coordina...

Reading recent knowledge management (KM) articles, one cannot escape the impression of a recycled concept. Definitions of the new field look remarkably like those of information systems, decision support systems, and even data management of the past. Since we believe KM is essentially new, a refined articulation of KM is desirable. Our point of departure is the observation that yesterday’s data...

The era of knowledge economy has come, and "knowledge" has become a key resource for enterprises. How to keep creating and utilizing new knowledge has become an important topic for modern business administration. In the future, how to manage "knowledge" efficiently and effectively will be a crucial issue. However, due to differences in training backgrounds, people may have different perspective...

This paper elaborates on the importance of a strategic foundation when digital learning or knowledge management (KM) solutions are planned and developed. It looks at some key issues of e-Learning and knowledge management (KM) through discussing the various stages (technologies) and potential benefits of eLearning; the state of the e-Learning industry; the concept and hierarchy (components) of K...

In this paper we develop a theory driven evaluation framework for Knowledge Management Systems (KMS). The framework builds on theoretical foundations underlying organizational Knowledge Management (KM) to identify the facilitators of different KM activities in organizations. These facilitators are then used to form a benchmark for evaluating KMS. Specifically, organizations selecting KMS can us...

Purpose – Many terms commonly used in the field of knowledge management (KM) have multiple uses and sometimes conflicting definitions because they are adapted from other research streams. Discussions of the various hierarchies of data, information, knowledge, and other related terms, although of value, are limited in providing support for KM. The purpose of this this paper is to define a new se...