The purpose of this study is to investigate the level of knowledge management (KM) maturity of credit unions. The application of a maturity model to fifteen credit unions in North America revealed that an overall level of KM maturity of credit unions is at an early stage of development, but there are signs of future improvement. Credit unions attempt to increase their efficiency through KM solu...

Knowledge has emerged or been regarded as the most strategically significant resource of the firm. From the resource-based view (RBV), the integration of individuals’ specialized organizational capability through knowledge management (KM) has been considered crucial to the creation and sustainability of competitive advantages. Recently, KM has drawn immense attentions from researchers and pract...

New information technology is a core factor enabling innovation in knowledge management (KM). The purpose of this study is to analyze the limitations of current KM systems and to propose an approach for applying the Semantic Web to KM. We analyzed the factors that affect KM system user dissatisfaction through a survey. We found that inconvenience, search and integration were statistically signi...

In the prior studies, researchers believe that the fit between KM processes and task characteristics, or the fit between KM processes and KMS capabilities may improve KM performance. Yet little is known about how the fit among task characteristic, KM processes, and KMS capabilities impacts KM performance. This study proposes an extended model by integrating above two different research streams ...

Modern business organizations have appreciated the significance of having competitive advantage through the delivery of continuous improvement towards the customers, and being knowledge-oriented. Indisputably, Knowledge Management (KM) plays a key role in the success of Customer Relationship Management (CRM). In this regard, Customer Knowledge Management (CKM) is a newly developed concept that ...

This study proposed a KM-oriented BPR model to assist managers to implement the knowledge management in the construction firms. Two philosophies, namely the (1) Business Process Reengineering (BPR) and the (2) Knowledge Management (KM), were combined in the addressed KM-oriented BPR model to ensure the KM operations can be merged with the business processes. That is, by using the proposed model...

This paper critically examines the reasons for and processes of sharing SoTL findings with students. Framed by our commitment to SoTL’s role make teaching “community property,” we interpret students as an act knowledge mobilization, where might be disseminated, translated, or co-created student a legitimate broker. We connect these mobilization four primary why faculty want share Finally, provi...