To control and optimise their marketing activities, organisations analyse customer behaviour on their online and offline channels. This is referred to as multichannel analytics (MCA). As enterprises often do not have the necessary know-how to implement analytics processes, analytics consultants support them in such projects. The problem for the consultants is that a standardised approach, which...

One of the latest additions in defining the test process is the upcoming ISO/IEC 29119 standard, which aims to define a universally applicable generic test process model. However, currently the standard does not offer any support for the adoption process of the model. In this paper, we present our framework, which aims to combine a maturity level-based approach with the standard process. Our ob...

This paper examines what are known as the ‘maturity models’ or the ‘stage-ladder models’ which all share stages of growth or maturity with one common point; the implication of the evolution of eservices in series of stages moving upward to embody the notion of a continual process improvement. However, this paper suggests a new model called the six dimension model (6I) that provides a framework ...

For traditional software development, process maturity models (CMMI, SPICE) have long been used to assess expected product quality and project predictability. For the case of OSS, however, these models are generally perceived as inadequate. In practice, though, many OSS communities are wellorganized, and there is evidence of varying levels of process maturity in OSS projects. This paper present...

Recent reviews of the information technology outsourcing (ITO) literature report high variance in research results when Transaction Cost Economics (TCE) is used as the analytical framework. Informed by ITO market developments, including increasing commoditisation, market consolidation, and market transparency, we develop an explanation for these mixed results contingent on ITO industry maturity...

69 Abstract. For the last two decades, software architecture has been adopted as one of the main viable solutions to address the ever-increasing demands in the design and development of software systems. Nevertheless, the rapidly growing utilization of communication networks and interconnections among software systems have introduced some critical challenges, which need to be handled in order t...

Given the rising demand for more transparent, consistent, and comprehensive non-financial information in investment, there is a need to provide reliable, meaningful, measurable ESG metrics, way that most frameworks cannot. Most established face difficulties challenges providing sustainability investors significant way, lacking areas such as transparency, reliability, consistency, materiality, p...

When a software system evolves, new requirements may be added, existing functionalities modified, or some structural change introduced. During such evolution, disorder may be introduced, complexity increased or unintended consequences introduced, producing rippleeffect across the system. JHotDraw (JHD), a well-tested and widely used open source Javabased graphics framework developed with the be...

Software process improvement and assessment guided by a maturity level or a process capability profile based on a capability/maturity model is now well established in practice as a successful means for improving software intensive organizations. Therefore, a wide range of software process capability/maturity models have been developed evolved and adapted over the past years. In this paper, we p...