This chapter presents an ontology for customer complaint management, which has been developed in the CCFORM project. CCFORM is an EU funded project (IST-2001-38248) with an aim of studying the foundation of a central European customer complaint portal. The idea is that any consumer can register a complaint against any party about any problem, at one portal. This portal should: support 11 langua...

AIM We aimed to evaluate the psychometric properties of the Subjective Memory Complaints Questionnaire (SMCQ). METHODS The reliability of the SMCQ was evaluated by testing its internal consistency and test-retest reliability. Pearson correlation analyses were performed to assess the concurrent validity. Confirmatory factor analysis was used to evaluate the construct validity. Diagnostic abili...

This study examines emotional memory effects in primary depersonalization disorder (DPD). A core complaint of DPD sufferers is the dulling of emotional responses, and previous work has shown that, in response to aversive stimuli, DPD patients do not show activation of brain regions involved in normal emotional processing. We hypothesized that DPD sufferers would not show the normal emotional en...

In the paper, author deals with numerous issues of concept a criminal complaint, as act that initiates mechanism legal protection. First all, paper points to theoretical aspects this issue by defining very pointing out types charges, way submitting charge, well certain form and content whose character is not binding. Special attention paid position injured party filing his role rights after com...