This article adopts a marketing perspective to examine how wage inequality between top managers and their employees may have customer-related consequences (i.e., customer-directed effort, opportunism, customer-oriented culture) that affect customer satisfaction firm performance. Surprisingly, scholars practitioners largely neglected this pressing societal issue. The authors collect cross-indust...

In social interactions, it is common for one party to possess more or better knowledge about a specific transaction than others. In this situation, parties who are more knowledgeable might perform opportunistic behavior to others, which is against others’ interest thus leading to relationship deterioration. In this study, we propose a formal model of opportunism based on situation calculus. Spe...

It is being recognised increasingly in the scientific literature that real world design problem solving is noo hierarchical, being characterised by a strategy, termed 'opportunism', whereby designers discover and/or adapt their problem solving goals and activities, in response to die state of the problem and the environment in which that problem exists. This paper explores the concept of opport...

Global prize-based science contests have great potential for tapping into diverse knowledge on a global scale and overcoming important scientific challenges. A necessary step for knowledge to be utilized in these contests is for that knowledge to be disclosed. Knowledge disclosure, however, is paradoxical in nature: in order for the value of knowledge to be assessed, inventors must disclose the...

The topic of buyer–supplier relationships has attracted much attention in the extant supply chain management literature, often from a buyer’s perspective. But recently, a number of studies have begun to take a dyadic perspective, acknowledging that both parties in a buyer–supplier relationship may possess divergent perspectives on many issues. Unlike existing dyadic-view studies that have exami...

Purpose Previous literature provides mixed evidence about the effectiveness of a code ethics in limiting managerial opportunism. While some studies find that is merely window-dressing, others they do influence managers' behavior. The present study investigates whether quality decreases cost equity by Design/methodology/approach In order to test hypothesis, authors perform an empirical analysis ...

This study presents an organizational capability (OC) and transaction cost (TC) explanation for the franchisors’ choice between single-unit and multi-unit franchising. The OC-perspective regards the firm as a bundle of resources which are transformed into organizational capabilities through interactive firmspecific processes, in order to create competitive advantage. According to the OC-view, m...

Delay Tolerant Networks (DTNs) are characterized by intermittently connected links formed by mobile nodes’ probabilistic encounters. Most DTN routing techniques use the first encountered node who has smaller routing metric as a relay node. Prior work on DTN routing can be broadly classified into one which takes the minimum out of expected delays for all possible individual routing paths, referr...

Article history: Received 3 March 2008 Received in revised form 12 May 2009 Accepted 12 May 2009 While the franchising literature has typically relied on agency theory, efficiency considerations may not fully explain decisions to expand through franchising or company ownership. In this study, I re-examine franchising decisions using insights from institutional theory. The key tenet of instituti...

This paper studies whether civic capital is an effective restraint against opportunistic behaviour in business-to-business transactions by looking at the firm-level degree of service outsourcing Italy. Our results show that firms tend to outsource more services areas where higher. We claim rise propensity engage with outside suppliers stems from decrease opportunism between parties involved.