This study investigates the organizational value of IT-enabled strategic capabilities in specific industry settings. We propose a theory-based model of positive relationships among IT resources, strategic-level agility, and firm performance. The model also proposes the relative values of the strategic-level agility in service and manufacturing industries. Survey data of medium to large-size ent...

The fundamental role of knowledge for acquiring and maintaining competitive advantage emphasizes the need for effective and strategic KM in organizations. When effective and reliable methods drive approaches to KM, this in turn supports the integration of value-creating activities into organizational processes and increases an organization's potential to achieve innovation, agility and competit...

Agile software development has evolved into an increasingly mature software development approach and has been applied successfully in many software vendors’ development departments. In this position paper, we address the broader agile service development. Based on method engineering principles we define a framework that conceptualizes an operational way of working for the development of service...

Operational agility, which reflects the agile practices at business process level, is increasingly deemed as a significant determinant of business success in a turbulent business environment. Despite its importance, how operational agility can be attained is not answered by existing research. Drawing on the classic organization theory— information processing view of firms, the main contribution...

This paper outlines approaches for assessing and classifying manufacturing and service operations in terms of their suitability for use of cross-trained (flexible) workers. We refer to our overall framework as Agile Workforce Evaluation (AWE). The primary contributions of this paper are: (1) a strategic assessment framework that structures the key mechanisms by which cross-training can support ...

While information technologies have been taken as the competitive tool in improving supply chain performance, its investment cannot guarantee to meet firms’ performance expectations. Our understanding about the mechanisms by which IT affects supply chain performance remains unclear. Based on the perspective of dynamic capabilities theory, we derive a model to examine the effects of a firm’s IT ...

The pace of digital transformation is growing very rapidly in the midst current Covid-19 pandemic, resulting many organizations turning to use be able compete with other organizations. To keep up development, need transform into agile One things that can done increase organizational agility. improve an organization, employees have knowledge support it. Knowledge sharing was selected as a variab...

This paper aims to gain a better understanding of KMS success. Based on the absorptive capacity theory, we develop a research model to explain how the use of KMS increases organizational performance by increasing the organizational absorptive capacity and the higher order capabilities. The absorptive capacity plays an important role in transforming KMS usage into agility and innovativeness and ...

Customer service, corporate agility, speed, and efficiency are central to business performance in the modern world. Underpinning each of these concepts is a subtly different emphasis in the notion of business process – i.e., how the firm is organized. This paper explores issues associated with finding the right balance between standardization and evolution – allowing the firm to achieve organiz...

We used a novel approach by extending the resource-based view with dynamic capabilities to capture relationship between IT governance and organizational agility. Results from our survey of senior managers suggest that innovation fully mediate on They show strong impact both capability agility high market turbulence, whereas highly impacts low turbulence.