• OCX involves customer evaluations of their experiences across the retailer's omnichannel. captures omnichannel experience on nine relevant dimensions. 36-items scale is developed to measure construct. provides superior predictability managerially important outcomes. Efforts (CX) in multifaceted, omnichannel, retail contexts are crucial but lacking research guidance. Prior service quality lite...

objective: in geriatric practice, the impact of psychological distress on health status has been undermined due to ageism, atypical presentation and less tendency to report negative affect among elderly people. few studies have examined the impact of psychological stressors on medical burden in older adults. the current study has investigated the correlation of psychological distress and burden...

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Users’ perceptions and beliefs are relevant for the adoption of conceptual modeling languages in practice. This paper examines the relationship between user perception of the quality of a conceptual modeling language from a cognitive point of view and its perceived usefulness. The article builds on Moody’s framework of quality characteristics of visual modeling languages. By means of an empiric...

This paper explores privacy calculus decision making processes for online social networks (OSN). Content analysis method is applied to analyze data obtained from face-to-face interviews and online survey with open-ended questions of 96 OSN users from different countries. The factors users considered before self-disclosing are explored. The perceived benefits and risks of using OSN and their imp...