The successful adoption of digital government services is critical. Even more so, in the era COVID-19 pandemic, e-government needs attention from many sectors society. During all have been increasingly provided through e-government. This paper examines success electronic regional tax return (e-RTR), and trust it has garnered as a significant factor realizing sustainable information authors rese...

This paper explains physicians’ acceptance, in terms of usage intentions, of one of the most relevant eHealth services or applications: Electronic Health Care Records (EHCR). For this purpose, the original structure of the Technology Acceptance Model (Davis et al. 1989: 985), which included perceived usefulness, perceived ease of use, attitude, and usage intention, is extended with trust and ri...

This research studied the effect of 15 variables on the consumers' overall satisfaction and repurchase intention in Internet shopping malls. As the value of loyal customers is incomparably high in Electronic Commerce, winning customers’ loyalty is vital to success of shopping malls. In this study, a customer is defined as one who has purchased goods or services at least once from Internet shopp...

Purpose – This paper aims to review the patient satisfaction literature, specifically meta-analyses, which critically analyses its theory and use; then to present evidence for perceived service quality as a separate and more advanced construct. Design/methodology/approach – Papers that judiciously review the development and application of patient satisfaction were identified; along with studies...

Purpose Clients in Nigeria have continuously questioned the quality of services being rendered by architectural firms building projects. This study aims to investigate areas service responsible for determining client satisfaction. Design/methodology/approach The uses questionnaire data collection on perceived and indicators clients’ Findings results descriptive statistics suggest that efficient...

The significant and sustained growth in services worldwide prompts IS researchers to give special attention to service and service concepts as core aspects of the IS field. This study proposes that ‘viewing systems as services’ is critical to extend the focus of technology-business alignment in service science research. The study evaluates the influence of mHealth service quality on satisfactio...

Based on customer cognitive, affective and conative experiences in Internet online shopping, this study, from customers’ perspectives, develops a conceptual framework for e-CRM to explain the psychological process that customers maintain a long-term exchange relationship with specific online retailer. The conceptual framework proposes a series of causal linkages among the key variables affectin...

Th e aim of this study is to assess the impact of a several factors on satisfaction with a visit to water-based natural attractions. After reviewing relevant studies, it was hypothesized that satisfaction is infl uenced by push motivations, pull motivations, on-site experience, perceived quality and perceived values of visit. As a method of data reduction, the factor analysis based on principal...