This paper is about performance evaluation in facilities management. It identifies the Balanced Scorecard as a widely used management framework for optimal measurement of organisational performance, discusses the fundamental points to cover in its implementation and describes the application which translates an organisation’s mission and strategy into a comprehensive set of performance measures...

ERIM Report Series reference number ERS-2000-37-MKT Publication status / version draft / version September 2000 Number of pages 52 Email address first author [email protected] Address Erasmus Research Institute of Management (ERIM) Rotterdam School of Management / Faculteit Bedrijfskunde Erasmus Universiteit Rotterdam PoBox 1738 3000 DR Rotterdam, The Netherlands Phone: # 31-(0) 10-408 1182 Fa...

The main objective of the present survey is to conduct a comparative analysis of the challenges of the performance evaluation system in two private and public sectors and their impact on effectiveness of human resources management practices. This survey was conducted using the field-descriptive method. The historical study method was used to collect theoretical subjects and the field study meth...

A principal requirement for multimedia networks is the ability to allocate resources to network services with diierent quality{of{service demands. The objectives of achieving eecient resource utilization, providing quality{of{service guarantees, and adapting to changes in traac statistics make performance management for multimedia networks a challenging endeavor. In this paper, we address the f...

In order to ensure an adequate service to the population, Emergency Medical Services (EMS) rely on a given number of ambulances strategically located over the territory they serve. The arrival of calls to EMS being highly uncertain and evolving throughout the day, it may happen that at some point, the vehicles available to respond to these calls no longer cover properly all regions, even if the...

Organizations adopt sophisticated management information systems, which provide top managers with an ample range of information to achieve multiple strategic performances. However, organizations differ in the extent to which they improve their performance. This paper analyzes the role of top management teamin the relationshipbetweenmanagement information systemsandstrategicperformance.Usingdata...

Cricket is one of the most popular team sports in the world. Players have multiple roles in a game of cricket, predominantly as batsmen and bowlers. Over the generations, statistics such as batting and bowling averages, and strike and economy rates have been used to judge the performance of individual players. These measures, however, do not take into consideration the context of the game in wh...