Process-capability indices are effective tools for the continuous improvement of quality, productivity and managerial decisions. Statistical process-control techniques improve the quality in mass production. In this study, a process-capability analysis was carried out in the machining line of a medium-sized company that produces machine and spare parts. For this purpose, normal probability plot...

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Business process management is in high demand, but organisations are still struggling to realise it properly. Hence, maturity models have been developed to support the gradual adoption, use and organisational consequences of business process management, and this for both specific business processes and for the whole process portfolio of an organisation. The success of the so-called business pro...