Today, healthcare annually invests billions of dollars in information technology, including clinical systems, electronic medical records and interoperability platforms.While continued investment and parallel development of standards are critical to secure exponential benefits from clinical information technology, intelligent and creative redesign of processes through path innovation is necessar...

Knowledge management can be defined as a set of processes that includes knowledge creation, storage, dissemination, application, and measurement within the organization. As any other organizational process, knowledge management should be evaluated in order to verify if it is achieving the expected results. The aim of this paper is to relate metrics with the knowledge management process phases. ...

This paper describes work undertaken in the ADEPT (Advanced Decision Environment for Process Tasks) project towards developing an agent-based infrastructure for managing business processes. We describe how the key technology of negotiating, service providing, autonomous agents was realised and demonstrate how this was applied to the BT (British Telecom) business process of providing a customer ...

In this chapter, the topic of using process improvement approaches to improve knowledge work is addressed. The effective performance of knowledge work is critical to contemporary sophisticated economies. It is suggested that traditional, engineering-based approaches to knowledge work are incompatible with the autonomy and work approaches of many knowledge workers. Therefore, a variety of altern...

This paper describes the results of the exploratory process mining efforts on the incident management process event log provided by Volvo IT Belgium. Specific areas of interest provided by the process owner are analyzed as well as some additional areas of interest that qualified for further investigation based on the information provided. Interesting results include uncovering specific support ...

Information Mining (also known as Knowledge Discovery Process) is a growing discipline in continuous expansion. Most of the progress accomplished, are focus on the development activities (i.e. those technical activities associated with the comprehension and adaptation of data, and the implementation of data mining algorithm). According to this conceptual framework, several process models were d...

This paper describes a Process Quality Management System (PQMS) project conducted at Coles Myer. The quality analysis performed in the initial phase of the project resulted in a high degree of similarity with the framework developed in Beckworth (1994). This provides validation of the data used in the framework as well as the categorisation. The paper describes the quality analysis completed, t...

Considerable research and development efforts have been devoted to Computer Aided Process Planning (CAPP). Nevertheless, because the CAPP problem is complex and is characterized by many interdependent technical and business parameters and variables, no viable off-the-shelf solution is yet available that can be easily or widely implemented in industry. This paper presents an overview of the CAPP...

Software process dynamics challenge the capabilities of process centered software en gineering environments Dynamic task nets represent evolving software processes by hierarchically organized nets of tasks which are connected by control ow data ow and feedback relations Project managers operate on dynamic task nets in order to as sess the current status of a project trace its history perform im...