BACKGROUND During the last H1N1 pandemic has emerged the importance of crisis communication as an essential part of health crisis management. The Project aims specifically to improve the understanding of crisis communication dynamics and effective tools and to allow public health institutions to communicate better with the public during health emergencies. DESIGN AND METHODS THE PROJECT WILL ...

Current e-Government applications focus on means and procedures that deliver public services to citizens, in order to improve the quality of public services and minimize expenditures in public transactions. In this paper we examine how digital means offer the proper environment for the Administration to become a Trusted Partner for citizens in all everyday situations. We are inspired by a case ...

This paper presents the results of 27 case study visits to public libraries, Citizens Advice Bureaux and other advice agencies throughout the UK. The main aim of the visits was to examine existing levels of citizenship information provision within these organisations. The visits consisted of interviews with staff and examination of the organisations’ collections of citizenship/community informa...

Emerging technologies have some potential for improving citizen-to-citizen and citizento-government interaction. For example, podcasting, RSS, and blogs provide opportunities for citizens to obtain detailed information from each other or from government sources, to engage in online discussion, and to offer feedback to government on issues of concern. This kind of exchange is especially effectiv...

The concept of smart city was born to provide improved quality of life to citizens. The key idea is to integrate information system services of each domain, such as health, education, transportation, power grid etc., of the city to provide public services to citizens efficiently and ubiquitously. These expectations induce massive challenges and requirements. This research is aimed to highlight ...

a r t i c l e i n f o Keywords: eParticipation eDemocracy Five Star Movement Citizen involvement in politics ICT Social media Information and Communication Technology (ICT) use is becoming an ever more popular way to involve citizens in political decision making. And yet, despite their recently increasing number, few eParticipation initiatives have achieved their intended aims. If nothing else,...

In spite of their common legal basis public sector organizations have developed a plethora of diverse forms and service descriptions for similar or even identical citizen services. As a consequence for citizens as well as for businesses it is difficult to understand the wording of forms and the procedures necessary for citizen and business services. Public administration cannot profit from syne...

This paper briefly describes functionality and cus tomisation support of the system called WEBOCRAT, which is being devel oped within the EU-funded project Webocracy (IST-1999-20364 " Web Technologies Supporting Direct Participation in democratic Processes "). The WEBOCRAT system represents a rich set of communication supporting tools that will bring public administration closer to citizens, ma...