introduction: medical libraries and information centers, as service organizations, need standard tools and methods to be able to measure and increase quality of their services, so as to be able to meet the needs of their users in support of the improvement of the performance of their parent institutions. methods: one of the available standard tools of quality measurement is the european foundat...

We introduce a generic service model aiming at ensuring Quality of Service management. This modelling approach has been proposed by the Next Generation Network and Service Management project. A fairly high integration level of the tools has been reached using object-oriented paradigm and Model Driven Interoperability approach. We provide an example of Quality of Service management through a Ser...

background and objectives: data on patient complains can be used as a feedback to improve the quality of healthcare services. the aim of this study was to develop an indicator for reliable retrieval of statistical data on patient complaints.   methods: a triangulated study was conducted. a comprehensive literature review was done to identifying the relevant major themes. two-rounds of delphi se...

Within analytical customer relationship management (CRM), customer acquisition models suffer the most from a lack of data quality because the information of potential customers is mostly limited to socio-demographic and lifestyle variables obtained from external data vendors. Particularly in this situation, taking advantage of the spatial correlation between customers can improve the predictive...

High-quality information is a prerequisite for companies to accomplish business and strategic goals, such as global reporting, customer relationship management or compliance with legal provisions. During the last years, experts in the field of information quality begun to realize that a paradigm shift is needed to solve information quality issues in organizations. Information should be treated ...

The implementation of an enterprise-level business intelligence initiative is a large-scale and complex undertaking, involving significant expenditure and multiple stakeholders over a lengthy period. It is therefore imperative to have systematic guidelines for business intelligence stakeholders in referring business intelligence maturity levels. Draw upon the prudent concepts of the Capability ...

abstract background: quality of care is of great importance in health services as these services have the important mission to preserve health, and to give care to the society. the present study aimed to investigate the quality of midwifery services from the viewpoint of the clients, under coverage of health care centers in isfahan, through servqual model. materials and methods: this descriptiv...

introduction: quality in higher education requires assessment and judgment of goals and strategies, executive policies, operational processes, products and outcomes. the context, input, process, and product (cipp) model is a comprehensive perspective to determine, obtain and prepare. it always tries to provide information in order to make the best decisions related to context, input, process an...