abstract Though policy makers and governments are interested in understanding the returns from e-Government implementation, there are relatively few empirical studies that analyze this aspect. Using secondary data from 99 countries and the IT impact literature as the guiding theoretical perspective, we examine the returns from e-Government in the form of national performance. We do this by init...

One of the programs in Communication Information Technology government field is implementation E-Government. During this digital era, efforts to implement e-government are being actively carried out by public or bureaucracy improve services and governance. Pidie district has begun implementing e-government, one which through District Head Regulation No. 53 2018 concerning Implementation e-Perfo...

Researchers have always been interested in understanding the various dimensions of innovation generation. Although innovation was originally thought to originate from the producer, in recent years, a number of researchers have questioned the traditional notion of a producer as the sole originator of innovations. The locus of innovation is now thought to more widely encompass producers, reseller...

This study uncovers the ignored role of institutional environment for marketing strategy and customer relationship management. Hypothesis tests in a sample of Chinese firms find support that channel networking strengthens the customer orientation–customer trust/commitment– firm performance (CTP) causal chain. In addition, the results show that government networking moderates this chain in a non...

A maturity model for use by UK local authorities in assessing their current position with respect to Customer Relationship Management (CRM) implementation is presented. The model has two paths through it and recognises a pre-CRM stage as well as a predicted, advanced stage. The model forms part of a larger set of tools and techniques that support transformational change within the public sector...

This article presents a large-scale, systematic study of politically connected firms in China. It was conducted by compiling a database of all the publicly traded firms in China in 1993, 2002 and 2012 that codes the biographies of hundreds of thousands of board members. I find that there has been a significant increase in the percentage of firms that are connected with the national government i...

Initially focusing on e-government initiatives, governments have already started to deploy Customer Relationship Management (CRM) systems in order to improve operational performance. CRM is seen as constituting a strong initiative that can promote the proximity between government and citizens, and its adoption implies wide organizational changes towards customers. Such changes involve strategic...