The interest in retrial queueing systems mainly lies in their application to telephone systems. This paper studies multiserver retrial queueing systems with n servers. The arrival process is a quite general point process. An arriving customer occupies one of the free servers. If upon arrival all servers are busy, then the customer waits for his service in orbit, and after a random time retries ...

We analyze and compare three (s,S) inventory systems with positive service time and retrial of customers. In all of these systems, arrivals of customers form a Poisson process and service times are exponentially distributed. When the inventory level depletes to s due to services, an order of replenishment is placed. The lead-time follows an exponential distribution. In model I, an arriving cust...

This paper deals with the role of performance modeling tools. It introduces 3 major tool development centers and shows how a given tool can be applied to investigate the performance of a finite-source retrial queueing system.

We consider the single server constant retrial queue with a Poisson arrival process and exponential service and retrial times. This system has not waiting space, so the customers that find the server busy are forced to abandon the system, but they can leave their contact details. Hence, after a service completion, the server seeks for a customer among those that have unsuccessfully applied for ...

This paper models a call center as a Markovian queue with multiple servers, where customer balking, impatience, and retrials are modeled explicitly. The resulting queue is analyzed both in a stationary and non-stationary setting. For the stationary setting a fluid approximation is proposed, which overcomes the computational burden of the continuous time markov chain analysis, and which is shown...

A retrial queue with general retrial times, modified vacation policy and Bernoulli feedback is analyzed in this paper. If the server is busy or on vacation, an arriving customer either enters on orbit with probability b, or balks with probability 1-b. Otherwise the service of the arriving customer commences immediately. At the service completion epoch, the test customer may either enter the orb...

The paper studies multiserver retrial queueing systems with m servers. Arrival process is a quite general point process. An arriving customer occupies one of free servers. If upon arrival all servers are busy, then the customer waits for his service in orbit, and after random time retries more and more to occupy a server. The orbit has one waiting space only, and arriving customer, who finds al...