The Chinese automotive industry is the largest in the world. Although after-sales services are known to be associated with profitability, it has not obtained its rightful prominence in the Chinese industry. To investigate how the quality of leader-member exchange can influence after-sales services in the Chinese automobile industry, we collected data from individual employees and customers and ...

To set itself apart from its rivals, the automotive industry’s after-sales service is recognised as a crucial success component. The aim of this study to investigate association between four quality dimensions namely responsiveness, empathy, assurance and reliability customer satisfaction, in case, Malaysian’s car owner’s satisfaction. This research done using quantitative method online survey ...

Large- and small-scale enterprises have a growing need to expand marketing access by employing social media as platform for selling product development increase sales. Community service activities were conducted in Carocok, Pesisir Selatandistrict, West Sumatra, with the participation of fifteen seafood-related business actors. The Service team provides SME owners training expertise regarding o...

After-sales services bundled to products, respectively integrated Product-Service-Systems, have gained financial and strategic importance in manufacturing companies. Not considered as core competence in the beginning, the structures for delivering ASFS have grown over years, becoming more complex and less transparent. As industry still lacks tools and methods for ASFS network design and plannin...