The authors examined the relationships between perceived organizational support, organizational commitment, commitment to customers, and service quality in a fast-food firm. The research design matched customer responses with individual employees' attitudes, making this study a true test of the service provider-customer encounter. On the basis of a sample of matched employee-customer data (N = ...

In addition to the information specifications for electronic health records, functional and behavioral capabilities need to be agreed to achieve interoperability. In this paper, we present results from task analysis and specification of software services to support the management of service events. The work has been performed to support the management of the nationally shared EPR in Finland. Th...

Objective The aim of this pilot project was to investigate how Nurse Practitioners (NP) manage medical service delivery gaps in a socio‐disadvantaged rural Victorian region. Design A cross‐sectional study utilising data from patient consultations that took place at the Nurse Practitioner Community Clinic (NPCC) over six months in 2013 and patient satisfaction survey. Setting The NPCC is a rural...

BACKGROUND Norwegian government white papers have stated that the Sami population is reluctant to seek help from healthcare services and has traditions of self-help and the use of local networks. OBJECTIVE In this article we explore healthcare professionals' discursive constructions of Sami persons with dementia and their families' reluctance to seek and accept help from healthcare services. ...

The inclusion of innovative services in commercial networks is a burdensome task which frequently encounters resistance from Network Operators. Opening up the network is a prerequisite for the Active & Programmable Network paradigm to succeed. In this paper we present a novel network model which addresses three critical points to achieve that goal: network security and safety, service managemen...

AIM To explore family members' supportive interactions in palliative care and the emotional experiences that they associate with these interactions. METHODS Qualitative individual interviews were performed with bereaved family members recruited from an urban palliative care service in Sweden. The interviews were analysed using inductive qualitative content analysis. RESULTS Five categories ...

The purpose of this paper is to consider the contribution of prosody to discourse analysis in interaction by means of a concrete example, i.e., the analysis of bonjour, a French greeting. In this experiment, naïve subjects were made to listen to a series of French politeness formulae taken from real interactions and asked to evaluate the degree of politeness they perceived. Two hypotheses were ...

With the proliferation of fairly powerful mobile devices and ubiquitous wireless technology, traditional mobile ad hoc networks (MANETs) now migrate into a new era of service oriented MANETs wherein a mobile device can provide and receive service from other mobile devices it encounters and interacts with. We discuss our ongoing research efforts in trust management and trust-based algorithm desi...