Six Sigma methods and techniques are applied in business & IT projects for product (Goods and Services) & process design (Define, Measure, Analyze, Design and Verify or DMADV) and improvements (Define, Measure, Analyze, Improve and Control or DMAIC). Six sigma methodologies have been applied within the IT Service Management disciplines primarily for Service and Process Improvement and Optimizat...

This paper introduces a process for the module level integration of computer based systems. It is based on the Six Sigma Process Improvement Model, where the goal of the process is to improve the overall quality of the system under development. We also present a conceptual framework that shows how this process can be implemented as an integration solution. Finally, we provide a partial implemen...

Purpose – The purpose of this paper is to explore if six sigma and lean are new methods, or if they are repackaged versions of previously popular methods – total quality management (TQM) and just-in-time (JIT). Design/methodology/approach – The study is based on a critical comparison of lean with JIT and six sigma with TQM, a study of the measure of the publication frequency – the number of aca...

Six Sigma is a popular management strategy for the shop floor. Can it be applied to software? Software development is knowledge acquisition – it is different from industrial engineering. This paper explains the mathematical foundations for statistical thinking when lack of data samples prevents the use of proper statistics. The approach is based on Deming’s process chains and Akao’s Quality Fun...

Six Sigma is an organized & systematic method for strategic process improvement that relies on statistical & scientific methods to reduce the defect rates and achieve significant quality upgradation. A case study is carried out for a foundry, where Six Sigma methodology is implemented for the defect reduction. The optimized parameters are considered to perform the practical run for the differen...

The ultimate challenge for any software organization is to build a Quality Management system that can guarantee performance on key deliverables of quality, cost and schedule. A balanced approach of utilizing the three dimensions of process, people and technology is essential. This can be achieved by leveraging on the existing frameworks of ISO, SEI and Six Sigma. This keynote speech brings forw...

Ever since Confederations of Indian Industries (CII) has launched CII-EXIM Bank Business Excellence Award, adapted from EFQM Model, many organizations are challenging this award every year. Some organizations are also practicing Six sigma along with the Business excellence model. Six sigma approach has got many features that support Excellence model criteria. In fact, if both are harnessed toge...

Background: Six sigma is a process of quality measurement and improvement program used in industries. Sigma methodology can be applied wherever an outcome of a process is to be measured. A poor outcome is counted as an error or defect. This is quantified as defects per million (DPM). Six sigma provides a more quantitative frame work for evaluating process performance with evidence for process i...

In this paper, we present a first attempt to integrate Collaboration Engineering with Lean Six Sigma principles applied to Project-based Learning. On the one hand, collaboration is a social and interactive process, where participants join efforts toward a shared common goal. On the other hand, Lean Six Sigma is a unique methodology integrating a shared language, statistical measuring and effect...