This study examines students’ perception of quality education in Tamale Technical University. Three hundred and fifty (350) respondents were sampled for the with aid a simple random sampling technique. The used descriptive cross sectional approach. selected from departments four [4] faculties university. A written questionnaire was administered on data analyzed using tables, percentages stati...

The provision of health services implicitly involves an emotional load linked to the specific task / service, which, if extended for long periods time, falls on operators, placing them in a burn-out risk. Various theories and empirical studies (Mayo, 1933; Maslow, 1943; Herzberg, 1959; Vroom, 1964; Alderfer, 1969; Fontana, 1997; McClellant, 1985) reveal how "motivated" work performances generat...

Software quality is a crucial factor for system success. Several tools have been proposed to support the evaluation and comparison of software architecture designs. However, the diversity in focus, approaches, interfaces and results leaves the researcher and practitioner wondering what would be the most appropriate solution for their specific goals. This paper presents a comparison framework th...

This research investigates the methods for improving the quality of IT services (electronic services) in the Melli Banks branches in Mashhad province, where QFD and ANP models were operated. To this concern, three-dimensional, usability, service interaction and information quality to improve IT service quality were examined. The results of the analysis of the opinion of Melli Bank Customers ind...

Introduction Quality in healthcare consists of two aspects. While technical quality primarily deals with accuracy of diagnosis and procedures and adherence to clinical protocols, service quality refers to the manner in which the healthcare services are delivered to patients. Since patients are often unable to accurately assess the technical quality of care, functional/service quality is usually...

SERVQUAL (Service Quality) model is being used to measure the service quality in almost every service sector globally. However, little research exists on its usage in evaluating the performance of the training sector despite its significant role in many developing economies. This article examines the performance of a very reputed training institute in India using SERVQUAL instrument. The first ...

the purpose of this study is calculate the rate of total factor productivity (tfp) growth  of rice varieties for different provinces of  iran and then breakdown it to the changes in a technology, management efficiency and scale efficiency. for this purpose we use the nonparametric method of comprehensive data analysis and malmquist productivity index. the used data include the rice varieties pr...

Formal technical review (FTR) is a cornerstone of software quality assurance. However, the laborintensive and manual nature of review, along with basic unresolved questions about its process and products, means that review is typically under-utilized or inefficiently applied within the software development process. This paper introduces CSRS, a computer-supported cooperative work environment fo...