Website quality measurement tools have been largely static and have struggled to determine relevant attributes of user satisfaction. This study compares and contrasts attributes of user satisfaction based on usability guidelines seeking to identify practical easy-to-administer measurement tools. The website users assessed business school homepages according to six criteria and fulfilled a rando...

the present study aimed to explain the factors affecting the usage of electronic insurance in iran insurance company and its operating strategies in khuzestan province. the research method is descriptive-survey method, and data collecting instrument is questionnaire. the study population is consisted of 480 people of all staff and experts the sales network in iran insurance company in khuzestan...

Nowadays E-tailing has grown tremendously fast, which bring intensive competition in online business. E-tailers pay more attention to website management to acquire and retain customers. Information quality of website is vital to gaining and increasing customer loyalty in online market. This study validates that information quality has direct effect on customer satisfaction, and it investigates ...

The aim of this study was to evaluate the structure, quality of information and usability of a website on First Aid. The evaluation was performed by information technology (IT) and health care professionals and by students, using specific and validated instruments. The kappa method was used to evaluate the agreement of the answers, and Cronbach's α coefficient was used to assess the reliability...

The purpose of this study is to examine the relationship between local government services and the overall satisfaction of users with the e–recruitment website (e–job website) in Taiwan. A two–dimensional mean value matrix (TDMVM) technique was used to explore the identification, classification, and application of website service quality. The results show that the asymmetrical relationship betw...

purpose: the aim of the present research is generally to evaluate the use of the creativity dimensions and components in iran national library website from its users’ point of view. method: we used survey method. research population was composed of 19665 users and 173 librarians of the national library & archives of iran (nlai). the data collecting tool was a questionnaire which was designed by...

The popularization and rapid development of the Internet has fostered the growth of online shopping leading it to become an important new channel for consumers to make purchases. However, the Internet users’ rate of satisfaction has declined since online shopping has become an important consumer option. In order to improve customer satisfaction and to enhance the shopping experience, it is very...

Objectives: Increasingly people are using the internet to find information about medical and educational issues and one of the simplest ways to obtain information is internet. Persian Cued Speech is a very new system to Iranian families with deaf child and the professionals and a few educators have enough knowledge about it, so the purpose of this study was to introduce Persian Cued Speech webs...