Service robots are taking over the frontline. They can possess three types of artificial intelligence (AI): mechanical, thinking, and feeling AI. Although these intelligences determine how service help customers, not much is known about customers respond to different intelligence. This paper addresses this gap, builds on appraisal theory emotions, employs online experiments one field study demo...

The present letter is to thank Drs Shaw, Larkin and Flowers for their enlightening article entitled ‘Expanding the evidence within evidence-based healthcare: thinking about the context, acceptability and feasibility of interventions’, and provide complementary information to your readership about synthesis designs and critical appraisal for systematic mixed studies reviews (ie, reviews that inc...

Critics of appraisal theory have difficulty accepting appraisal (with its constructive flavor) as an automatic process, and hence as a potential cause of most emotions. In response, some appraisal theorists have argued that appraisal was never meant as a causal process but as a constituent of emotional experience. Others have argued that appraisal is a causal process, but that it can be either ...

In this article we focus on practical aspects of the use of cognitive–behavioural therapy (CBT) as an adjunctive treatment for people with chronic physical illnesses. The standard application of CBT for psychiatric disorders has been comprehensively described elsewhere (e.g. Beck 1995). We therefore concentrate here on features of treatment that are different or particularly pertinent for peopl...

The main issue of this paper concerns the mediating role of risk appraisal in the relation between past and future behavior. We expected previous risky behavior to heighten risk appraisal, which, in turn, should stimulate preventive behavior. Results of three tests of this mediation hypothesis showed that past behavior was strongly related to future behavior; people who behaved hazardously in t...

OBJECTIVE Health risk appraisal is often utilized to modify individual's health behavior, especially concerning disease prevention, and web-based health risk appraisal services are being provided to the general public in Korea. However, little is known about the psychological effect of the health risk appraisal even though poorly communicated information by the web-based service may result in u...

BACKGROUND Performance appraisal is an essential component of health care organizations for the improvement in quality of patients' care. Awareness of managers' and employees' perception of performance appraisal can lead to improved performance appraisal quality. The purpose of this study was to compare the perception of performance appraisal among managers and nursing staff of hospitals affili...

Objective: Health risk appraisal is often utilized to modify individual’s health behavior, especially concerning disease prevention, and web-based health risk appraisal services are being provided to the general public in Korea. However, little is known about the psychological effect of the health risk appraisal even though poorly communicated information by the web-based service may result in ...

Theories differ on how typicality and arousal influence aesthetic appraisal and whether these processes together interact or have independent effects on aesthetic appraisal. This research investigates the simultaneous effects of typicality and arousal on aesthetic appraisal for product designs by manipulating both processes separately: typicality by prototype deviation and arousal by colour sat...

Appraisal theory, a functional approach to understanding emotion elicitation is described. Three distinct classes of appraisal models are reviewed: structural – which describe the cognitive contents of appraisal and how those contents map onto the elicitation of various distinct emotions; procedural – which describe the cognitive processes underlying appraisal; and relational – which describe h...