Two experiments were conducted to disentangle reciprocal relationships between multichannel retailers’ offline and online brand images. Results support the cross-channel effect of prior offline brand image on online brand beliefs (biased assimilation) and that of online performance on offline brand beliefs (impact). Consumers’ online and offline brand attitudes were influenced by not only brand...

We consider a two-echelon distribution system in which a supplier distributes a product to N competing retailers. The demand rate of each retailer depends on all of the retailers’ prices, or alternatively, the price each retailer can charge for its product depends on the sales volumes targeted by all of the retailers. The supplier replenishes his inventory through orders (purchases, production ...

Despite the fact that Saudi Arabia is a leading producer of oil and natural gas, a member of G-20, has the largest and fastest growth of ICT marketplaces in the Arab region, and is very wealthy, online retailing activities are not progressing at the same speed as its growing ICT marketplace. For this reason, the attitudes of retailers in companies at different stages of e-commerce maturity were...

INTRODUCTION There is growing interest in how the physical environment influences obesity. Few studies have considered how the food retail environment surrounding schools influences overweight in students. OBJECTIVE To determine whether there is a relationship between food retailers surrounding schools and overweight among Canadian youth. DESIGN Cross-sectional study. SETTING/METHODS/SUBJEC...

Retailers’ websites are an important interface between retailers and their customers. The various features and elements that retailers include on their websites play a critical role in attracting customers and ensuring their satisfaction with the online shopping process. By conducting a three-phased study, we eywords: ustomer satisfaction alient beliefs eb elements tructural equation modeling e...

Each of the world's largest retailers---Walmart, Carrefour, Tesco, and Metro---entered China after 1995. Their subsequent expansion in China may have influenced Chinese exports through two channels. First, they may have enhanced bilateral exports between the retailers' Chinese operations and destination countries also served by stores in the retailers' networks. Second, Chinese city-level expor...

We develop a model of consumer learning and choice behavior in response to uncertain service at the marketplace. Learning could be asymmetric, i.e., consumers may associate different weights with positive and negative experiences. Under this consumer model, we characterize the steady-state distribution of demand for retailers given that each retailer holds constant in-stock service level. We th...

Acknowledgments: This project was undertaken when Xiaolin Xing was visiting University of Pittsburgh and Harvard University in 2000. Xiaolin Xing is grateful to the two universities for using their resources and facilities. We thank the seminar participants in Nanyang Technological University and the Chinese University of Hong Kong for comments. We also thank two anonymous referees for helpful ...

This paper investigates prices of consumer electronics sold on the Web by both onlineonly retailers (Dotcoms) and the online branches of multi-channel retailers (MCRs). Surprisingly, we find that Dotcoms charge higher price than MCRs, a conclusion contradictory to the results of most of empirical studies. We also find that the electronics prices decreased over the period of study in general, dr...

This paper provides evidence on private standards on genetically modified (GM) organisms for 44 retailers operating in 54 countries, distinguishing between retailers not using GM ingredients, and retailers using ingredients which are potentially GM in private label products. Using this information, we empirically investigate the drivers that induce retailers to adopting a GM-free private standa...