Trust has been shown as a crucial factor for the adoption of new technologies. Surprisingly, trust literature offers very little guidance for systematically integrating the vast amount of insights from behavioral research on trust into the development of computing systems. The aim of this article is to translate results from behavioral sciences into software requirement patterns that address us...

Virtual teams are becoming common place in many organizations. These teams are geographically distributed and communicate via computer-mediated communication systems. Two factors have been shown to affect virtual team communications, the development of relational links and the amount of trust between team members. However, most virtual team members do not receive training on how to effectively ...

This study examines the relationship between trust, innovation and IT assets in the context of inter-organizational relationships (IORs). We parse two dimensions of inter-organizational IT-based assets – IT-based Process Institutionalizations and IT-based Knowledge Institutionalizations – based on the purposes for which these assets are deployed by the collaborating organizations. Based on prio...

Lack of trust is one of the most frequently cited reasons for consumers not purchasing from Internet vendors. During the last four years a number of empirical studies have investigated the role of trust in the specific context of e-commerce, focusing on different aspects of this multi-dimensional construct. However, empirical research in this area is beset by conflicting conceptualizations of t...

Trust management is becoming crucial in open systems because they may contain malicious and untrustworthy service providers. Trust management in multi-agent systems (used to model open systems) has gained a huge amount of attention from researchers in recent years. In our previous work, we proposed a generic agent trust management framework, called ScubAA, which is based on the theory of Human ...

Given the uncertainty of the online environment, institutional trust is fundamental in building and retaining online interorganizational relationships. The authors propose two types of institutional trust (a) third-party institution-based trust, which deals with intermediary driven structures, such as those in online B2B marketplaces, and (b) bilateral institutionalized trust, which deals with ...

We argue briefly for the role of computational trust in ubiquitous computing, and in particular for the need of a formal foundation for computational trust. We provide two examples towards such a foundation: a formal foundation for a some probabilistic approaches from the literature, and a formal framework for comparing probabilistic

As the popularity of social networking sites (SNSs) continues to grow, the research on what affects user intentions is also experiencing increased attention. This study investigates the effect of privacy and trust in other SNS users on trust in the SNS and the relationship between trust in the SNS, social norms and the intention to use an SNS. Data collected from online surveys were analyzed us...

This paper argues that inadequate levels of trust underlie the poor relationship between cross-functional groups, such as business and IT in organizations and suggests trust-building guidelines for tackling persisting issues of cross functional conflict to leverage organizations productivity and performance. The paper begins with re-interpreting existing literature on the business-IT ‘gap’ to h...

The importance of trust to ‘good’ teaching in higher education is comparatively neglected compared to work focused on the use of techniques to develop active learning and reflective processes. This paper applies concepts from the management and marketing literature to identify why students entering higher education must do so largely on the basis of trust or a ‘leap of faith’. It als...