Social navigation in a community of practice (CoP) is an approach of locating information through increased social awareness. Designing support for social navigation requires precise knowledge about the users’ needs and wishes so as to meet user participatory design methodology. User requirement definition on social navigation is, however, difficult to elicit. On the one hand, without the conte...

Personalization paradigm aims at providing users with the most relevant content and services according to many factors such as interest center or location at the querying time. All this knowledge and requirements are organized into user profiles and contexts. A user profile encompasses metadata describing the user whereas a context groups information about the environment of interaction between...

Active involvement of end users in the development of interactive systems is both highly recommended and highly challenging. This is particularly true in settings where the requirements of a large number of geographically distributed users have to be taken into account. In this paper, we address this problem by introducing an integrated, web-based approach that enables users to easily express t...

Discusses and analyses the latest generation of information kiosks, Kiosks 21, which features information provision/promotion, interaction, transaction and relationships. In contrast to their task based predecessors, these kiosks focus on customer service delivery to ̳customers in context‘. Five case studies of such kiosks located respectively in an airport, railway station, car rental base, ho...

The elicitation of end-user requirements is primarily focusing on the industry, where companies endeavor to discover and satisfy their customer’s requirements. Increasingly however, companies which are working in the same or in different fields are getting together, in order to do joint research and development, despite the fact that they may be potential competitors. These kinds of projects ha...

User Interfaces for All has been defined as a systematic approach to the design, implementation and evaluation of user interfaces that cater for the requirements of the broadest possible user population. The scope of User Interfaces for All, as a perspective on HCI, is necessarily broad and complex, involving challenges, which pertain to issues such as context -oriented design, diverse user req...

Flexible management is one of the key components of next-generation 5G networks. Currently, many approaches focus on network functionality (services) and translate it afterward into end-user requirements, which slightly constrains the flexibility for both management and end users. Furthermore, moving the intelligence of the network towards the edge (i.e. the users) has already proven its benefi...

E-commerce is an important business transaction system in the network age. However, the network intrusion, malicious users, virus attack and system security vulnerabilities have continued to threaten the operation of the e-commerce, making e-commerce security encounter serious test. In order to avoid system security flaw and defect caused user great loss, how to reduce e-commerce security risk ...

The aim of this paper is to introduce a problem of e-health services quality management. The process of delivering e-health services to users consists of two major tasks: service personalization and resources allocation. In this paper we introduce a use-cases of e-health system and distinguish services that can be offered. In order to satisfy user requirements one have to manage resources prope...

Properly combined, today’s emerging technologies can potentially lead to systems that adapt quickly and smoothly to ongoing shifts in user requirements and expectations through improving sensing and analytics and utilizing advanced software innovations and service orientation to support dynamic reconfigurations. To produce a system flexible enough to continually meet evolving expectations, vari...