Service management standards such as the IT Infrastructure Library (ITIL), and now ISO/IEC 20000, provide guidance and tools for effective management and control of IT service delivery. These standards are of increasing importance to organizations around the globe. Education about these standards and possibilities for training of IT staff are, therefore, important. Universities have a place in ...

Citizens and governmental agencies interact through various channels. For example, a governmental agency may send me a letter telling me to pay my taxes and I may phone the tax agency to ask them why. A governmental agency has full control over the information it sends out, in terms of the channels they deploy to do so. However, in most situations, citizens are free to choose heir channels if t...

E-learning merupakan peralihan proses pembelajaran dari tatap muka langsung di dalam kelas menjadi berbasis digital. Dalam bidang pendidikan, e-learning sebagai kemajuan teknologi informasi telah dimanfaatan sarana perguruan tinggi karena dirasakan mampu meningkatkan kegiatan akademik khususnya agar lebih efektif dan efisien. Ketergantungan terhadap TI semakin meningkat untuk mencapai tujuan or...

Microfinance institutions have long recognized that providing women with access to loans empowers them in a number of ways. However, different microfinance service delivery models have been tested in various socioeconomic and cultural circumstances with varying results. This article highlights two major models: Group Guarantee Lending and Community Managed Loan Funds. It gives an overview of th...

Three case studies were conducted of children and families served by the Sarasota County Coalition for Families and Children. The purpose of the case studies is to provide in-depth examples of how a private model of care has intervened in the lives of those served. The case study methodology used is one that produces a two-dimensional picture of a case. One dimension is that of service delivery...