The expansion of the white goods industry is directly related to level consumer contentment, quality after-sale care, and likelihood future product purchases. To ensure customer happiness, businesses must do things like promptly replacing broken components throughout product's warranty term providing straightforward instructions for obtaining assistance. It crucial companies selling consumables...

Drawing on the past literature on four retail service areas: content management, customer management, multi-channel management, and visitor traffic management, this research offers an empirical analysis of the relationships between these four service areas and the online sales performance of Web retailers. Using data from an independent source on the profiles as well as operational and sales pe...

BY ARTHUR R. ROSEN AND LEAH ROBINSON E ven though it looks like a service, walks like a service, and quacks like a service, cloud computing is probably—in the eyes of some state tax administrators—a taxable license to use pre-written computer software. At least that is the disturbing multistate trend that appears to have been initiated by a steady stream of New York sales and use tax advisory o...

purpose: to provide a model for measuring the services quality from the views of student as the main customer in e-learning institutions with regard to the special features of this university and e-learning approach. methods: in this study, after reviewing the literature on service quality in different areas, 42 main factors affecting the quality of e-universities service has been extracted and...

BACKGROUND Continuity of care (COC) is central to the organization and delivery of mental health services. Traditional definitions have excluded service users, and this lack of involvement has been linked to poor conceptual clarity surrounding the term. Consequently, very little is known about the differences and similarities in the conceptualization of COC by mental health service users and pr...

Because of today's strong competition, most manufacturing organizations continually try to increase their profits and reduce their costs. Accurate sales forecasting is certainly an inexpensive way to meet these goals because it leads to improved customer service, reduced lost sales and product returns, and more efficient production planning (Doganis et al., 2006). Forecasting future demand is c...

OBJECTIVE To examine self service tobacco displays (SSTDs) and youth retail tobacco access by comparing longitudinal illegal tobacco sales rates in three communities in Santa Barbara County, California, that considered or implemented ordinances banning SSTDs. A confirmatory survey was also conducted to substantiate the longitudinal data. DESIGN A longitudinal case study design was utilised. F...