…………………… i ACKNOWLEDGEMENT I will indeed like to thank my parents Mr. & Mrs Adesinasi for their financial support, prayers and word of encouragement and equally my siblings; Ayodeji, Adewunmi and Abosed Adesinasi. I " m really grateful to them. I will also thank my supervisor Dr. Binam for his assistance. I am indeed very grateful to the e-banking officers who offered me their support during my...

Electronic banking has become one of the most important and modern applications that has witnessed a substantial expansion during the last years. This study examines the impact of electronic banking on the Jordanian banks' performance. Empirical analysis has been conducted on a panel data of 15 Jordanian banks for the period 2000-2010. Accounting data were used to measure the banks' performance...

We analyse the security of e-banking services from top e-banking providers on the Romanian market. This location is relevant from at least two reasons: it’s a dynamic and diverse market situated at the crossroads between central and eastern Europe and half of the providers come from foreign markets (CitiBank, ING, Raiffeisen, etc.) or are acquired by Western European providers (Societe Generale...

The goal of the study is to analyze factors of website quality that could influence e-banking customer satisfaction in the Chinese commercial banking industry. Moreover, the paper also tries to explain the relationship between website quality and customer satisfaction, and to find some major variables for keeping high level e-banking customer satisfaction. The data demonstrated that website qua...

The article investigates the Swedish retail banks’ application of price bundling in order to attract new customers, students. This is done through a customer survey about students’ preferences concerning retail banking services, their price sensitiveness and banking behaviour. The conjoint analysis results showed that the students had relatively heterogeneous preferences, and four distinguishin...

Electronic banking is generally an extension of traditional banking, using the internet as an electric delivery channel for banking products and services. The banking today is redefined and re-engineered with the use of IT and it is sure that the future of banking will offer more sophisticated services to customers with the continuous product and process innovations. Thus there is a paradigm sh...

In most cases authors are permitted to post their version of the article (e.g. in Word or Tex form) to their personal website or institutional repository. Authors requiring further information regarding Elsevier's archiving and manuscript policies are encouraged to visit: a b s t r a c t a r t i c l e i n f o Keywords: Mobile banking Acceptance of technology Trust Perceived risk Self-efficacy I...

Although information security is critical for organizations to survive, a number of studies continue to report incidents of critical information loss. To this end, there is a continuous interest to study information security from a non-technical perspective. In doing so, this research focuses on organizational culture and commitment to e-banking security development and management. Even though ...

This paper examines how New Zealand banks enhance their retail banking services through the Internet. Seven NZ online banks were studied in terms of their web sites’ effectiveness, functionalities and Internet strategies. The functionality was examined by evaluating banks’ web sites using a tailored electronic commerce model. The effectiveness was surveyed utilising a judgment sample of actual ...

Authentication is central to computer security and almost every use of computerised systems. With the explosion of online e-commerce, banking, social web sites and governmental services, the problem of finding secure, usable and efficient authentication systems is more acute than ever. The risks of security failure are obvious, and unusable or inefficient systems additionally risk loss of custo...