MR SUGARMAN, A 64-YEARold patient with diabetes, comes for his 15-minute visit with Dr Madden. After evaluating Mr Sugarman’s acutely painful knee and treating his gastroesophageal reflux disease, Dr Madden has 3 minutes left to assess diabetic control. Having fruitlessly searched through Mr Sugarman’s medical records to find the last eye examination results and hemoglobin A1c (HbA1c) and lipid...