CONTEXT The Disclosure, Apology, and Offer (DA&O) model, a response to patient injuries caused by medical care, is an innovative approach receiving national attention for its early success as an alternative to the existing inherently adversarial, inefficient, and inequitable medical liability system. Examples of DA&O programs, however, are few. METHODS Through key informant interviews, we inv...

We analyze apologizing as part of the institutional agenda school mediation in Finland. When primary teachers intervene to mediate a dispute, children orient ritualized, expected, and recognizable action that resolves matter. Teachers build, step by step, sequence that, when preconditions are met, results parties involved dispute producing uniquely explicit apology exchange “I apologize”—“apolo...

Online data breaches are recurrent and damaging cyber incidents fors organizations worldwide. This study examines how can effectively mitigate reputational damages in the aftermath of by hacking, through situational crisis communication strategies. Comparable breach crises do not have an equally negative impact on organizational reputation. Base responses such as comprehensive exhaustive guidel...

The current study develops a three-fold categorization (i.e., logic, semantic, and syntax failures) for technical failures that are commonly observed in human-robot interactions (HRI), investigates it along with four trust repair strategies: internal-attribution apology, external-attribution denial, no repair. 743 observations conducted through an online experiment reveal some nuances participa...

Pragmatic competence, generally defined as the study of language in its social context, has been part and parcel learning teaching. Oftentimes, second learners tend to fall short expressing themselves spite their linguistic competence. Second pragmatic research shown that greater difference between cultures, likelihood failure among non-native speakers English. With this mind, aims at comparing...