Competition is rife within BPO-IT service providers as outsourcing clients opt for providers’ that will add significant value to their operations. Thus, providers perceive DevOps as one way of improving the quality of clients’ services through in-house development of reliable software. Research findings indicate that DevOps involves internal reorganisation that could provide the best possible o...

In this paper we examine the likely impact of two different outsourcing scenarios on business/ICT alignment. We argue that there is a need to put ICT outsourcing in a broader business context and that it has an important impact on how organisations align business and ICT. Based on previous literature we combine several conceptual models on both outsourcing and B/ICT alignment and identify the p...

The market for information technology outsourcing has seen significant growth in the last decade (GartnerGroup, 1998). Companies use IT outsourcing to increase the efficiency of their globalization process, while maintaining core competency strength. As a result, the ability to manage effective IT outsourcing projects is of utmost important to the success of IT managers (Sambamurthy & Zmud, 200...

This chapter provides both practitioner and academic insights into outsourcing. It begins with a review of the literature and practice of outsourcing, followed by a retrospect of its developments since the 1960s, up to present-day emergent trends such as best/smart-sourcing, rural-sourcing and business application grids. Recent legal developments are highlighted, along with their corresponding ...

Outsourcing of software life cycle activities is a growing business area in many sectors influenced by Information Technologies. This fact, coupled with the usual lack of planning and high costs of software maintenance, may invite many organizations to outsource this important process of the software life cycle. Such outsourcing should be relied to a “technological associate” who can carry out ...