In this paper, we discuss ethnographic fieldwork as a research technique for user centred design in the industry. We take a look at the original meaning of fieldwork in ethnography, and discuss how ethnographically inspired fieldwork can enrich research and data gathering in a participatory design setting. The ethnographer in his field seeks to ‘go native’. But in an industrial setting there is...

In order to support interdisciplinary collaboration in a large organization, providing opportunities to meet new collaborators is essential. Besides offline approaches (e.g., conferences, colloquia, etc.) data driven and online approaches can be considered. Using the publication data and the additional profile information of researchers on a scientific portal, we try to support the process of u...

What are entrepreneurs really thinking? And how can they use human-centered design to make their businesses successful? In this article, we explore the answers these questions and more. Design thinking be an incredibly powerful tool, helping hone products services perfection. when combined with design? Well, you have a recipe for success! Still not convinced? Keep reading learn more about benef...

The consequence of taking customer orientation serious is to integrate them right at the heart of value creation – in new product design and development. The transitions in innovation management during the last years allow us exactly to that in a more resolute way. By democratizing knowledge and information the social media revolution strongly supported the dissemination of concepts such as ope...

The interaction and interface design of Learning Analytics systems is often based upon the ability of the developer to extract information from disparate sources and not on the types of data and interpretive needs of the user. Current systems also tend to focus on the educator’s view and very rarely involve the user in the development process. From using HCI methods, we have found that learners...

The telecom and IT industry is now facing the challenge of a second IT-revolution, where the spread of mobile and ubiquitous services will have an even more profound effect on commercial and social life than the recent Internet revolution. Users will expect services that are unique and fully adapted for the mobile setting, which means that the roles of the operators will change, new business mo...