In this study, we propose a three-component customer value model for ecommerce. This model draws upon the literature in marketing, consumer study, and information systems. It decomposes customer value into process value, outcome value, and shopping enjoyment. This three-component model is parsimonious and comprehensive. The results from this study show that outcome value and process value contr...

BACKGROUND Post-mastectomy breast reconstruction is commonly performed in the United States with numerous options available to patients and providers. This study evaluated patient race and provider in prediction of patient satisfaction following post-mastectomy breast reconstruction. METHODS The patient satisfaction for women who underwent post mastectomy breast reconstruction at U...

Physician assistants (PAs) were introduced in the Netherlands in 2002 and are now widely deployed. However, little is known about patient satisfaction with Dutch PAs. A comparative study of patient satisfaction was undertaken in the primary care setting. Patients seen by general practitioners (GPs) and PAs were surveyed using the Consumer Quality Index, a European quality survey instrument. Qua...

The objective of this paper is to understand the importance of mobile reputation systems in mobile users’ app discovery and purchase satisfaction. A theoretical framework describing the mediating effects of reputation systems on mobile app users’ purchase satisfaction is developed and empirically tested with mobile app users. The findings of this study suggest that mobile reputation systems emb...

Consumer satisfaction is increasingly recognised by hospital administrators and health care providers as an important aspect of health care. A study was undertaken to investigate the satisfaction with care among patients with rheumatoid arthritis (RA) attending a rheumatology outpatient clinic at Leeds General Infirmary. The Leeds satisfaction questionnaire was developed and rigorously tested f...

The purpose of this study was to analyze the influence taste and price on consumer satisfaction at a western fast food restaurant. research design used in quantitative associative methods. Based results data analysis that has been carried out first hypothesis (H1) which states positive significant effect satisfaction, t-count value is 22,984 greater than t-table 1.661, testing second (H2) 23,90...

The authors argue that the concept of hope is highly relevant to consumer behavior and marketing, though its study has not yet appeared in these literatures. Complicating this study is that the definition of hope across literatures is inconsistent. The purpose of this conceptual article is to articulate the concept of hope and elucidate its relevance to consumer behavior. We do so in six sectio...

Consumer satisfaction is the most dominant factor in meeting one of needs consumers and factors that can meet consumer include service quality price. Research conducted at Ayam Geprek Idola Pematang Siantar City, results study with help SPSS found intrument research variables had valid reliable criteria. For coefficient determination, strong correlation from price to have a positive direction s...