Museums often suffer from so‐called ‘hypercongestion’, wherein the number of visitors exceeds the capacity of the physical space of the museum. This can potentially be detrimental to the quality of visitors’ experiences, through disturbance by the behavior and presence of other visitors. Although this situation can be mitigated by managing visitors’ flow between spaces, a detailed analysis of v...

The cutting edge of designing for the user experience today is found in the arena of designing for the user’s cultural context {1}, {2}, {3}. This is primarily true because of global expansion of the Internet and Web usage. Brick and mortar businesses have learned to adapt their products to be culturally sensitive. For example, car manufacturers build the same basic platform with different styl...

This paper presents an update on MEX (User Experience Generic Model), which was proposed with the aim to support the field study of interactive products and services experiences. The mentioned update refers to an inclusion of a new element in the model’s structure, associated to the user’s goals and activities during these experiences. Author

Many books and publications have been written about user experience, but it still lacks a commonly agreed definition. The definition together with understanding of user experience building blocks would help in designing for good experiences and in evaluating user experience of a product. Based on the existing knowledge about user experience and our own empirical research, this paper proposes a ...

Workplaces are stages for work experiences. There is a need to understand the experience as a definitive factor in workplace management. However the ways to investigate the experience are many and there are many perspectives to approach the methods. This paper aims to answer the question how to asses the work environments from the user perspective, as part of user experience? The methods for us...

This paper analyzes dynamic economies in renewable energy technologies. The paper has two contributions. The first is to test the robustness of experience in solar photovoltaic, solar thermal and wind energy to the addition of an explicit time trend, which has been done in experience studies for other industries, but not for renewable energy technologies. Estimation is carried out on the assump...

Experience Sampling has been considered the golden standard of in-situ measurement, yet, at the expense of high burden to participants. In this paper we propose Technology-Assisted Reconstruction (TAR), a methodological approach that combines passive logging of users’ behaviors with use of these data in assisting the reconstruction of behaviors and experiences. Through a number of recent and on...

User experience (UX) has been recognized as an important success factor of interactive products. However, concrete approaches of designing for certain types of experiences are scarce. This paper presents a study where categories of playful experience were utilized as design targets in a practical design assignment of a post-graduate seminar course. The students were given 3-4 PLEX Cards (with p...

Measurements related to user expectations, behaviors and experiences can provide useful data to many roles and teams in a company. Each role provides different views to the question “what should be measured, and why?” We conducted an empirical study on user experience (UX) measurement needs at different units and levels in one corporate (Nokia) and asked which kinds of UX measurements would be ...

How should Ubicomp technologies be evaluated? While lab studies are good at sensing aspects of human behavior and revealing usability problems, they are poor at capturing context of use. In-situ studies are good at demonstrating how people appropriate technologies in their intended setting, but are expensive and difficult to conduct. Here, we show how they can be used more productively in the d...