The purpose of this study was to find out the relationship between Organizational Inertia, Customer Orientation, Incremental Innovation and Performance. sample used in were 180 MSME companies spread across East Java. reason MSMEs are is related concept organizational inertia that attached small-scale companies. From it found incremental innovation not a mediating variable links customer orienta...

Purpose: This study aims to determine the role of customer-fit reconfiguring capability on influence customer orientation salesperson performance. is a causality where researchers will look for causal relationships from orientation, capability, learning adaptive selling, and Theoretical framework: The theoretical framework uses Resources Advantages Theory (Hunt Morgan, 1995). develop theory syn...

In most companies project work becomes more and more important. In order to optimize the alignment of projects with company strategy, adequate management of the project portfolio is required. In addition to the growing importance of projects and project portfolio management, a paradigm shift within the customer orientation takes place. In this case the customer value, which is characterized by ...

Data capture technologies such as RFID promise customer centric global service supply chains, but simultaneously threaten data overload. We argue that novel approaches to information management are required to successfully manage the data from sensor-based data capture technologies and to integrate them into successful inter-organizational service supply networks. We question the degree to whic...

The Multi Agent System (MAS) model has been extensively used in different e-commerce tasks. Customer orientation is a crucial component of organizational culture and attention to information about customers’ needs should be considered a firm’s most basic value. In this paper, the authors evaluate a seller agent’s various cognitive parameters, such as capability, trust, and desire. The authors a...

The shareholder value and the customer lifetime value approach are conceptually and methodically analogous. Both concepts calculate the value of a particular decision unit by discounting the forecasted net cash flows by the risk-adjusted cost of capital. However, virtually no scholarly attention has been devoted to the question if any of the components of the shareholder value could be determin...