mobile technology is getting changed very fast in commensurate with other technological hyper changes. buyers’ expectation from a new cellular phone is also changing over time. producers, thereby, have to keep themselves abreast of changes in customer taste and preferences to attract, capture, grow, and retain both existing and potential customers. this study is set to measure factors affecting...

Purpose – The purpose of this paper is to explore the delivery of corporate objectives in customer service in the training of employees in a cultural context at odds with the proposed training outcomes. Design/methodology/approach – A training program created to encourage collaborative and competitive styles in customer interaction, delivered in a major bank in the UAE, was the focus of the cas...

This paper describes an experiment to determine the absolute graininess (GS) threshold of uniform (solid) area images. The psychometric experiment used a variation of the Method of Constant Stimuli where the observers sort the stimuli (samples) depending on their ability to “see” or detect graininess. Since graininess is composed of at least two Physical Image Parameters, (PIP), the lightness o...

Business simulations are useful tools due to the fact that it eases management decision making. No doubt there are many processes which must be considered and simulated. Therefore, such business simulator is often composed of many processes and contains many agents and interrelations as well. Since the business simulator based on multi-agent system is characterized by many interrelations within...

Customer relationship management (CRM) leverages historical users’ behaviors in order to dawn effort of enhancing customer satisfaction and loyalty. Thus, constructing a successful customer profile plays a critical role in CRM. As customers’ preferences may change over time, we take the different types of past behavior patterns of the registered members to capture concept drifts. Then, we combi...

We study the product design problem of a revenue-maximizing firm that serves a market where customers are heterogeneous with respect to their valuations and desire for a quality attribute, and are characterized by a perhaps novel model of customer choice behavior. Specifically, instead of optimizing the net utility that results from an appropriate combination of prices and quality levels, custo...

Vendors of all types face the problem of selecting a slate of product offerings—their assortment or catalog—that will maximize their profits. The profitability of a catalog is determined by both customer preferences and the offerings of their competitors. We develop a game-theoretic model for analyzing the vendor catalog optimization problem in the face of competing vendors. We show that comput...

The article investigates the Swedish retail banks’ application of price bundling in order to attract new customers, students. This is done through a customer survey about students’ preferences concerning retail banking services, their price sensitiveness and banking behaviour. The conjoint analysis results showed that the students had relatively heterogeneous preferences, and four distinguishin...