This paper investigates transport services pricing problems faced by intermodal freight transport operators with fixed transport capacities in an intermodal freight transport network. We first present an optimal intermodal freight transport planning model to minimize the total transport cost. This model captures modality change phenomena, due time requirements, and the possibility to subcontrac...

Network effect refers to the phenomenon that the value of connecting to a network depends on the present number of customers connected to that network. The self-reinforcement characteristic of the network effect strengthens the strong firms and weakens the weak firms. In the extreme form, network effects may produce a winner-take-all market. Therefore, competitive strategies are critical for co...

Integrating customers into the innovation process is gaining popularity among companies as means of addressing competitive and market pressures. At the same time, companies are faced with the challenge of selecting appropriate customer integration methods to sustain customers’ engagement and elicit contributions that are useful. We draw from previous research in consumer behaviour to identify c...

In this work, we describe an unsupervised framework for creating self-assist systems which can serve as virtual call center agents to guide the customer in performing different domain-dependent tasks (like troubleshooting a problem, changing settings etc.). We describe a framework for creating an intent graph from a corpus of knowledge articles from a given domain which is used in creating the ...

One of the basic concepts in marketing is the concept of meeting customers’ needs. Since customer satisfaction is essential for lasting survival and development of a business, screening and observing customer satisfaction and recognizing its underlying factors must be one of the key activities of every business. The purpose of this study is to recognize the drivers that effect customer satisfac...

mobile technology and mobile learning are considered as important and impressive factors in earning the organizational competencies and achieving competitive advantages and customer loyalty. the purpose of this study is to evaluate the role of mobile technology in customer loyalty. the mellat bank mobile services are entering a new transition period. in response, the banking industrial is shift...

customer satisfaction is the major concern to many leading companies throughout the world.customer satisfaction is the major concern to many leading companies throughout the world. more firms use satisfaction ratings as an indicator of the performance of products and services and as an indicator of the company’s future. as lately shown companies that are able to identify customer needs and alig...

Twitter currently receives over 190 million tweets (small text-based Web posts) and manufacturing companies receive over 10 thousand web product surveys a day, in which people share their thoughts regarding a wide range of products and their features. A large number of tweets and customer surveys include opinions about products and services. However, with Twitter being a relatively new phenomen...

Contemporary companies in developing countries are raising their budget on Enterprise systems (ES). ES are expected to enhance Customer agility (CA) which refers to a firm’s capability to sense and respond to customer changes effectively. However, research in the relationship between ES on CA is contradictory. Taking Vietnam as the context, our study investigates the role of ES on CA in ten int...